About the Role:

Grade Level (for internal use):

07

The Role: Associate, Client Support - CIQ Finance (APAC/EMEA)

The Team:

Our team is responsible for providing clients with world-class product support and research. We are the pioneer team for Capital IQ Product Operations and now the biggest Client Operations team in Manila supporting the Capital IQ and Capital IQ Pro platforms. We value excellence in our work as well as effective collaboration. These enable us to provide top notch support experience to our global clients.

Responsibilities and Impact:

The team is crucial in ensuring that clients maximize our products’ value and the financial data that they have access to.

The role provides two pivotal advantages to you:

The role will require you to become an effective communicator as you will be talking to different types of people. You will learn how to communicate solutions effectively while becoming critical in understanding problems and in identifying solutions in order to give the best possible support to our clients. The role will develop your industry and data expertise. You are responsible for answering inquiries heavily related to the finance industry and our product. This can develop your industry knowledge and gain expertise with not just the market, but also the data that we provide.

Our platform is a product of combined expertise from the technology and finance industries. You will be trained to answer finance-related inquiries in connection with the product, which will expose you to an understanding of data architecture and the finance industry itself.

We pride ourselves in helping our employees attain their career aspirations and reach their full potential. We value employee development and provide training that will hone both product and power skills as you go along with your career with us.

The CIQ Client Services Team Manila is responsible for the following:

• Deliver the best client experience while doing support and finance-related research.
• Be the client’s advocate in getting the best possible solution to their inquiries. We partner with our clients to ensure that their issues are fully resolved, and they are maximizing our products’ potential. 
• Be a channel for client feedback.
• We coordinate with different teams to resolve client inquiries.
• We also help our content teams develop accuracy by providing real-time client feedback.
• We also echo our clients’ ideas and feedback to our Product Management team to make sure that we stay relevant to the market.
• We are a client-centric company; we give high value to our clients’ feedback, which is a big component of our success.
• Conduct platform trainings for prospect and existing clients.
• Answer client inquiries and provide assistance with our products and platforms.

What We Are Looking For:

Basic Qualifications:

• Open to hiring fresh grads
• 1-2 years of client support experience will be an advantage
• Excellent communication skills, both written and verbal (English)
• Detail-oriented and possesses strong critical thinking skills
• Exhibits great interest in learning
• Willing to learn Corporate Finance
• Open to work in varying shifts. (Shifts may include weekend and holidays on a rotation basis but you will only be working 5 times a week)
• Depending on the available shift when hired, you may either be assigned in one of the following shifts permanently as this will determine if you are supporting APAC, EMEA or US clients
  • 7:00AM - 4:00PM
  • 9:00AM - 6:00PM
  • 12:00PM - 9:00PM
  • 3:00PM - 12:00PM
  • 6:00PM - 3:00AM
  • 8:00PM - 5:00AM

Preferred Qualifications:

• Finance background
• Adaptable to rapid change
• Provides and accepts constructive feedback
• Willing to lead projects, presentations, and stretch assignments

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)