Manager, Business Process Improvement

Posted:
2/11/2026, 10:35:19 PM

Location(s):
Indiana, United States ⋅ Fort Wayne, Indiana, United States

Experience Level(s):
Expert or higher ⋅ Senior

Field(s):
Business & Strategy

Business Process Improvement Manager

This position is responsible for managing the Shared Services BPI Team and the initiatives and projects that support GPC strategic goals by examining processes, evaluating challenges, and implementing changes to drive improved quality and operational efficiency.  Partner and collaborate with functional teams and other subsidiaries to diagnose issues, stabilize processes and recommend cost effective enhancements that maintain internal and external compliance.  Provide leadership to BPI team by providing direction, guidance, and support through project execution.  Develop and track metrics to report progress to executive management on a regular basis.

Responsibilities:

  • Lead multiple continuous improvement efforts across Shared Services teams (AP, AR, FSS, and Reporting) to gather information, solicit ideas, analyze gaps and recommend process enhancements or changes to drive operational efficiency
  • Responsible for supervising, developing and mentoring 2-5 business analysts to drive project execution 
  • Able to identify improvements that have reach beyond Shared Services to drive GPC wide value
  • Manage BPI BA’s through projects and help develop their understanding of PeopleSoft and AP & AR processes
  • Build as-is and to-be workflows, project plans, and recommendations based on input from stakeholders
  • Support functional teams through implementation of  adopted recommendations
  • Partner with other Global BPI teams to achieve companywide savings and efficiencies
  • Develop plans for ongoing compliance with internal policies and external regulatory requirements and of process improvements
  • Establish project plans, management discipline, and timelines for all APAR BPI initiatives and report progress to Management
  • Provide thought leadership on process improvement
  • Other duties as assigned

Qualifications:

  • College Degree with 10+ year of relevant professional finance and accounting experience
  • 5+ years of management experience 
  • Experience in evaluating existing business processes, recommending enhancements and implementing changes
  • Proven experience and certification in project management methodologies
  • PeopleSoft experience a plus
  • Demonstrated experience managing and collaborating on teams across multiple professional disciplines
  • Strong written and verbal communication skills across multiple professional disciplines
  • Knowledge of Finance and Accounting policies, procedures, processes and best practices
  • Strong analytical skills
  • Strong advisory skills
  • Demonstrated ability to deliver operational success
  • Strong team development skills
  • Proficient user of advanced Excel functions

Excellent follow through skills

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.