We’re C.H. Robinson, one of the world’s largest logistics platforms and we're looking for our next Senior Global Forwarding Agent - Ocean. Is that you? Are you detail-oriented, service-savvy and a problem-solver? If so, this might be the perfect role for you. As a Global Forwarding Agent - Ocean, you will be your customers’ primary contact responsible for managing and operating the shipment lifecycle of their global freight.  

A successful Global Forwarding Agent - Ocean thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. You’ll be very hands-on with your customers, working closely with them from the start of the shipment process.

We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes.  You will come out of this experience ready to be part of a high-performing team. Our successful Global Forwarding Agents - Ocean go on to expand their careers with C.H. Robinson in Operations, Sales, or Account Management.

If this all sounds good, let’s talk more about what you’ll be working on.

RESPONSIBILITIES:

Maintain Operational Excellence:

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo. 

• Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.

• Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

Facilitate Relationships:

• Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.

• Build great relationships with customers, responding timely and following up on issue resolution.

• Provide reporting and documentation support to internal and external customers.

• Participate in customer business reviews.

• Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.

QUALIFICATIONS:

Required qualifications:

• 4+ years of professional experience in Ocean Global Forwarding

• Fluency in English

• Excellent communication, prioritization, and multi-tasking skills

• Proven track record of strong customer service skills, interacting with customers and being client focused

• Excellent follow up with customers and the network

• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs

• High level of attention to detail

• Ability to work in a fast-paced and deadline-driven environment

• Proficient in Microsoft Office Suite of programs

WHAT WE OFFER 

• Real opportunities to grow your talent in a fast-moving, global organization 

• A fun, open, and inclusive workplace that encourages innovative thinking 

• Possibility to develop your language skills in our multilingual offices 

• Opportunities for professional growth with access to training platforms like Percipio and GoFluent 

• Flexible work arrangements to support a healthy work-life balance 

• Comprehensive benefits: competitive salary and performance-based bonuses, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment

If this sounds like the job for you, let's talk! We can't wait to hear from you!

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!