Bilingual Inside Sales Support Specialist

Description -

Job Summary
This role is responsible for applying developed knowledge of the job skills, company policies and procedures to complete a wide variety of difficult assignments/tasks in both English and French. Thorough understanding of the general/technical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment. Works under limited supervision and normally receives no instruction on routine work and general instructions given for new assignments in both English and French.

Responsibilities

• Majority of work done independently.

• Independently moves leads through entire sales process.

• Supports sales team by managing OPG’s, Deal Registrations and Dynamics opportunities using tools such as Price Hub/Eclipse, HPIQ and Falcon

• Interfaces with customers and partners where required to ensure OPG’s and pricing is accurate and timely

• Manage ETA’s and order escalations from customer and partners and communication information back to sales team

• Act as a liaison between sales team, internal pricing team and customers/partners

• Processing demo requests from customers

• Proactively sells products, services, supplies to installed base in support of company promotion and upgrade campaigns.

• Achieves set quota and goals.

• Sells primarily transactional, with some solutions selling; owns strategic entry points at the customer aligned to the business objective of area.

• Sells complex, multi- products/services.

• Involves Outside Sales Rep as necessary for high complexity sales or where competitor is face-to-face with customer.

• Participates in development of district sales strategy & quota setting; defines own individual sales plan.

• Addresses customer complex requests via broad multi-product/service.

• Identifies and allocates internal and external resources to deliver transactional or solution sales.

• May interfaces with specialty buyers, e.g., IT, Procurement, etc. or with business executives.

• Pursues opportunities in assigned territory, account or product line.

• Actively prospects within accounts to discover or cultivate sales opportunities.

• Responsible for pipeline and forecast responsibility in accordance with sales center business process.

• Aggressively reviews account activities in pursuit of new business or up- selling opportunities.

• Applies consultative-selling techniques to identify and advance opportunities that result in ongoing profitable revenue growth for HP.

• Partners effectively with others in the account to ensure coordinated, efficient account management.

• Actively manages the account to protect and grow HP’s business; coordinates all account forecasts, planning and reporting.

• As dictated by the selling model, engages partners effectively to improve win rates on selective deals.

• Orchestrates the resources and sponsorship essential for executing business effectively.

Education & Experience Recommended

• Four year university/ Bachelor’s degree preferred or equivalent experience.

• Typically 4-6 years of selling or account management experienced; preferable in IT industry.

• Proven track record in sales. Demonstrated ability to move leads through entire sales process independently.

Knowledge & Skills

• Listens to customer needs and tailors messages to customer based on their needs and ties-in additional promotional campaigns, upgrades, or extended products/services.

• Consistently demonstrates proactive activities within accounts to uncover new business and take ownership for new opportunities.

• Exhibits thorough knowledge of HP portfolio, observed via customer conversations, discussions on products or solutions with customers.

• Consistently meets or exceeds metrics related to inbound calls set by segment management.

• Understands the client procurement processes and knows key decision criteria for winning new and / or maintaining existing business.

• Exhibits thorough knowledge of HP portfolio, observed via customer interaction, test scores, and limited reliance on technical support, Pre-sales or internal resources to discuss products or solutions with customers.

• Consistently demonstrates proactive activities within accounts to uncover new business and takeownership for new opportunities.

• Consistently meets or exceeds metrics related to outbound calls, open pipeline opportunities, and closed won revenue set by segment management.

• Ability to build strong consultative relationships with key client business managers and IT executives with a focus on addressing business needs.

• Understands the client procurement processes and knows key decision criteria for winning new and / or maintaining existing business.

• Knows and understands HP’s sales tools and processes.

• Project Management skills desired.

• Demonstrates ability to act as a team lead.

• Demonstrated ability to coordinate internal and external partners to deliver appropriate solution sale.

Cross-Org Skills

• Effective Communication

• Results Orientation

• Learning Agility

• Digital Fluency

• Customer Centricity

Impact & Scope

• Majority of work done independently

• Account responsibility with quota.

• Works in assigned territory/ account.

• Shares quota with the field.

• Account size ranges; may work in small-medium, enterprise or corporate segment, varied sales cycle.

Complexity

• Works under limited supervision.

• Transactional and lead generating sales in multiple product lines, solutions, typically in one or more BU’s.

• Handles deals with moderate risks.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

HP Canada is an equal opportunity employer. We welcome the many dimensions of diversity.  Upon request by qualified candidates, accommodation of special needs may be considered during all stages of the selection process within the framework of the HP Accommodation Policy.  If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail [email protected]. Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

In order to satisfy our contractual obligations with clients, the successful candidate will be required to pass a basic, standard Criminal Records check.  You will also be required to sign off on HP's Confidentiality, Non-Solicitation and Conflict of Interest Agreement.

 

Job -

Sales

Schedule -

Full time

Shift -

No Shift premium (Canada)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement