At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Chief Safety Quality and Experience Officer

                        

Location

Cleveland

                    

Facility

Cleveland Clinic Main Campus

                     

Department

Enterprise SQPE-Clinical and Operational Improvement

                      

Job Code

X3902

                     

Shift

Days

                       

Schedule

8:00am-5:00pm

                       

Job Summary

As a core member of the Clinical and Operational Improvement executive leadership team, Chief Safety, Quality and Patient Experience Officer is responsible for developing and executing regional, national, and international strategies to become the preeminent leader in Safety, Quality, and Patient Experience (SQPE). Provides clinical leadership for enterprise SQPE programs, including Infection Prevention, Regulatory Affairs, Ombudsman, Radiation Safety, Environmental Health and Safety, Waived Point of Care Testing (POCT), Policy Office, among others. Establishes standards with stakeholders, and advances thought leadership and innovation in the field.

Informs and guides enterprise SQPE strategy including objectives and key results (OKRs) and key SQPE processes and functions. Oversees programs to facilitate monitoring and ensure improvement of quality performance and operations. Models collaboration with key stakeholders and across all interdisciplinary healthcare roles to achieve highly reliable outcomes and improve performance.

In collaboration with clinical and operational leaders, develops and implements strategies and tactics that support Cleveland Clinic’s mission, vision, values, and strategic priorities. Ensures compliance with applicable laws, accrediting agencies, and professional standards. Fosters a culture of high reliability and improvement across the SQPE team, the Division of Clinical and Operational Improvement, and the Enterprise.

In addition to Enterprise responsibilities, this role has dual responsibilities as the Ohio market lead for implementation, improvement and sustainment across these functions.

Reports to the Executive Vice President and Chief Clinical and Operational Improvement Officer.

                         

Job Details

Responsibilities:
• Develop and implement a strategic vision for healthcare transformation through high reliability and improvement capabilities aligned with the Clinical and Operational Improvement mission, goals, and industry best practices.
• Identify opportunities for improvement and standardization across the organization to drive
improved performance across our strategic priorities, utilizing evidence-based practices, technological capabilities, and leading improvement methodologies.
• Partner with Chief Safety, Quality and Experience Officer and other stakeholders to prioritize and drive improved safety, quality, and patient experience outcomes.
• Collaborate with other leaders and stakeholders to build an operating system, behaviors and practices, and technology solutions to optimize our effectiveness and improve outcomes.

• Collaborate with clinical and nonclinical leaders, physicians, nurses, and other healthcare professionals to gain buy-in, support and engagement in improvement practice and clinical transformation initiatives.
• Ensure the organization remains at leading edge and contributes to industry standards and innovations leading practices related to improvement, high reliability culture, change management, patient / consumer preferences, data analytics and technology applications.
• Establish an effective and comprehensive operating system rooted in the Cleveland Clinic Improvement Model to enable the organization to deliver on our vision and achieve our strategic goals.
• Oversee Ensures the ongoing development, utilization and expansion of the Cleveland Clinic Improvement Model, with input from key stakeholders, as a roadmap for the entire organization to build effective systems, behaviors and practices to achieve our goals and engage every caregiver in making improvements and transforming care every day.
• Build and lead a high-performing team, fostering a culture of high reliability, innovation, and improvement, deeply rooted in data and patient-centeredness, collaboration, and continuous learning.
• Ensures delivery of results through data-drive improvement methods and expansion of the Cleveland Clinic Improvement Model to achieve the organization’s goals. Articulates impact of the team’s work.
• Partner with Enterprise Risk Management and Law Department to identify, prioritize and address organizational risks.
• Supports and provides program updates to governing bodies and leadership groups.
• Manages professional staff with SQPE appointments including hiring, development, and performance management.
• Collaborates effectively and fosters effective partnerships with leaders across Clinical and Operational Improvement, markets, institutes, and shared services.
• All other duties as assigned.

Education:
• A medical degree (MD or DO) or advanced clinical degree.

Languages:
• English

Certifications:
• None required.

Complexity of Work:
• Extensive experience in clinical leadership roles, preferably in health care system or hospital.
• Strong knowledge of clinical operations, quality improvement methodologies, high reliability, human factors engineering and healthcare technology solutions.
• Excellent leadership and management skills, with the ability to inspire and motivate clinical and nonclinical leaders and teams.
• Strong strategic thinking, strategic execution, and problem-solving abilities, with the capacity to identify and address complex clinical challenges.
• Exceptional communication and interpersonal skills, with the ability to engage and collaborate with various stakeholders, including clinicians, administrators, and IT professionals.

• Strong knowledge and industry-leading high reliability and improvement methodologies (including Lean thinking and others) and clinical analytics.
• Strong knowledge of clinical analytics and industry trends related to improvement, culture, patient / consumer engagement and preferences, clinical practices, and patient safety.
• Familiarity with clinical informatics and data analytics, including the ability to leverage data for decision-making and performance improvement.

Work Experience:
• At least 8 years of leadership experience required, including demonstrated experience leading and applying improvement methods.
• Proven track record leading successful improvement initiatives, building effective operating systems, leading change, and building improvement capabilities and culture to achieve measurable improvements in patient care, caregiver experience, efficiency, and outcomes.

Physical Requirements:
• Normal physical demands include dexterity sufficient to operate a personal computer and other office equipment.
• Ability to travel to alternate sites throughout the organization.
• Normal or corrected vision, hearing, and speech.

Personal Protective Equipment:

• Follow Standard Precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities