Job Description

IT Support Specialist/Technician

Looking for a fresh challenge as an IT Support Specialist/Technician where you can fully utilise your skills? This exciting opportunity allows you to work independently while supporting ANZ!

• Permanent full-time position with competitive remuneration and benefits
• Autonomous role backed by a dedicated and welcoming team in Murarrie, Queensland where you will be based, as well as part of the wider Global IT Support team
• Be part of a thriving market with strong growth potential
• Upskill and grow in your area of passion, with full support and encouragement
• Join a trusted global leader in Animal Health

As an IT Support Technician, you will play a crucial role in providing hardware and software support for site production lines.

What You Will Do

Your key responsibilities will include, but are not limited to:

User & Stakeholder Support:

• Address user requests and escalate them when necessary
• Ensure compliance with information system security protocols
• Communicate effectively with users to diagnose and resolve IT issues
• Provide guidance, information, and user training when required

Technical & Shopfloor IT Support:

• Maintain and troubleshoot shopfloor IT environments and resolve incidents
• Deploy new devices, including computers, IOT devices, and manufacturing equipment
• Manage IT asset inventory and lifecycle tracking
• Register and follow up on new equipment
• Handle licence management
• Perform preventive maintenance and repairs on IT equipment
• Manage spare parts and replacements

Daily IT Operations Management:

• Oversee backups, restores, and data archiving
• Maintain user configurations and ensure smooth system operations

What You Must Have

Technical Expertise:

• Proficiency in Microsoft 365 environment
• Knowledge of main cabling types
• Experience with hardware and software troubleshooting (PCs, routers, hubs, switches, printers)
• Understanding of network protocols
• Familiarity with Windows-based computing (XP to 10)

Analytical & Problem-Solving Skills:

• Ability to diagnose and resolve network or hardware issues
• Capability to configure and maintain network infrastructure
• Strong adherence to on-site rules and safety instructions

What You Can Expect

• Work autonomously while being part of a supportive global team
• Opportunities to upskill and grow within your role
• Flexibility and access to new career pathways
• Join a collaborative and dynamic team of like-minded professionals

If you're ready for a new challenge in a thriving industry, apply today and become part of a trusted global leader in Animal Health!

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Not Applicable

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

04/4/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.