Customer Service Representative  

• Are you looking for a customer service challenge with responsibility?  

• You love communicating in Dutch, French, German, and English with botch internal and external parties?   

• Are you a strong team player and able to self-educate?  

• You thrive in a multicultural environment with a high degree of dynamism?  
   

Four times check?   

Then you might be the perfect fit for this job. Bring your drive to help shape the future at Q8. Curious about our company and the position of Customer Service Representative? Read on! 

As a Customer Service Representative, you will 

• Customer Interaction and Problem-Solving: Act as the first point of contact for both internal and external customers of International Diesel Service (IDS), managing inquiries, resolving issues, and supporting sales with professionalism and efficiency. Handle complaints, requests, and questions, ensuring they are logged, addressed, and resolved promptly and effectively. Leverage your proficiency in local languages and cultural understanding to provide translation and support for related matters. 

• Service Improvement and Customer Education: Continuously seek opportunities to enhance services by gathering and acting on regular customer feedback. Ensure adherence to established processes and procedures by educating and informing customers, and internal stakeholders on best practices and requirements. 

• Credit Support and Risk Management: Collaborate with the credit team to minimize credit risk by assisting with outstanding payments, resolving invoicing issues, and addressing local tax matters. Provide proactive support to sales and customers to ensure smooth financial operations. 

• Organization and Communication Excellence: Utilize your strong communication and organizational skills to manage multiple tasks seamlessly, delivering outstanding customer experiences while supporting operational efficiency. 

You recognize yourself in:   

• You hold a certificate of secondary education and have proven professional experience in a customer service role. 

• You are fluent in Dutch, French, German, and English, meeting the language requirements of our international environment.  

• You excel in both commercial communication and administrative procedures, ensuring effective follow-up and resolution. 

• You are a highly organized multitasker who thrives in a dynamic environment. 

• You have an inquisitive mindset, proactively seeking solutions and opportunities for improvement. 

• You are a collaborative team player who remains composed and effective under pressure. 

• You value working in a multicultural environment and adapt seamlessly to diverse cultural contexts. 

• You are dedicated to delivering exceptional customer service with professionalism, empathy, and attention to detail. 

What you are looking for in a job 

• A guaranteed attractive salary every month, supplemented with eco and meal vouchers, hospitalization insurance, pension plans, vacation and year-end bonuses, and a bonus.  

• The opportunity to fully engage in your work while also being able to disconnect completely. With a minimum of 46 vacation days, fully paid.  

• The option to work hybrid, at the office in Antwerp or from home, whichever you prefer. And at each location, a top workspace with a laptop, office chair, and headset.  

• A warm welcome at a certified Breakthrough Employer with many activities that make life more enjoyable: sports, clubs, family outings, unforgettable events, and our own BeWell program.  

• The chance to experiment and innovate at a company in full transformation.  

• Opportunities for learning and growth through coaching and a comprehensive training program.  

• Support from a large network and the camaraderie of great teams.  

Ready to jump in?