Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us. 

See yourself in our team

As a Customer Service Representative within our OPERATIONS TEAM in 95 William St Branch you’ll be:

• Responding to customers transactional banking needs, delivering a seamless customer experience
• Processing transactions including deposits, withdrawals, bank cheques, transfers & CommFX
• Educating and demonstrating of our in-branch technology and digital banking options for customers
• Adhering to the Bank’s processes and procedures, including accurately reconciling transactions, reviewing customers’ financial positions & championing our strong risk culture
• Responsible for maintaining a fleet of ATMs in the branch to ensure customers enjoy a seamless banking experience
• Variety of processing responsibilities including quick deposit bags, reconciliation of cheques, end of day cash balancing, cash escort/clearance services and review and action a busy email inbox.

We’re interested in hearing from people who have:

• A genuine passion for Customer Service and are looking to kick-start your career in Banking
• Proven administrative skills with great attention to detail
• Strong time management skills with the ability to be flexible and prioritise tasks
• Able to work autonomously whilst maintaining team engagement
• Excellent communication skills & willingness to contribute to a collaborative culture
• A genuine interest in improving the financial wellbeing and lives of our customers
• The ability to ask the right questions, respond to customers’ needs and refer them to the relevant team members in order to better serve their needs
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions 

With us, you’ll help customers make the right financial decisions and achieve their dreams. If this role sounds like the perfect fit then we’d love to hear from you. Apply today!

 ‘Aboriginal &/or Torres Strait Islander people encouraged to apply'

Advertising End Date: 10/10/2024