The Workday Solution Owner Tier 3 for Absence & Benefits is responsible for analyzing, designing, and applying solution approaches for Workday module specific requirements and changes, for production configuration changes in implementation projects, Change Requests and for break/fixes in the support model going forward.
The role is responsible for the correct configuration and maintenance, based on approved and aligned requirements, approaches and policies in collaboration with their manager.
The role follows global and local change guidelines, data privacy, and audit requirements of production changes.
The role will deliver the maintenance, the optimization of Absence & Benefits configurations based on the HR and business demand and initiative prioritization coordinated by their manager
The role will collaborate with the Tier 3 3rd party needed support capacity and quality delivery for Workday Configurations
Key Responsibilities:
Primary resource to provide break/fix support and process services requests for Absence & Benefits modules
Keep up to date on Workday functionality and training
Responds to escalated inquiries from Tier 2
Resolves escalated inquiries and incidents related to respective modules
Ability to advise Management team or other HR stakeholders on solution requests
Collaborate in design sessions and define configuration requirements
Build and unit test prototypes, and facilitate prototype reviews
Define test scenarios and resolve defects
Define cutover activities to deploy new features into production
Provide technical knowledge relevant for job aids and training materials
Identifies Workday process improvement opportunities
Oversees regression testing prior to biannual releases
Supports the clarification of integration requirements and integration testing related to Absence & Benefits
Ability to learn and support other Workday functional modules as needed
Education & Experience:
5+ years professional experience with Workday HCM implementation and/or maintenance with Focus on the Workday Absence & Benefits, in a functional configuration /maintenance management responsible role
Deep functional knowledge of Workday Absence & Benefits Modules
Experience implementing or providing Workday configuration support
Advanced certification or Workday trained on Absence & Benefits modules
Experience using Service Management technology
Business English
Strong analytical and conceptual skills and data/fact driven approach to problem solving
Strong influencing and communications skills including the ability to articulate ideas to both technical and non-technical audiences and dealing successfully with stakeholders on all levels
Strong presentation skills
Ability to work and deliver results globally across geographies and effectively engage different people and teams