Position Summary:

Judi Health is seeking a self-driven customer success consultant to fill a client facing role. This individual will be accountable for managing and servicing new and existing clients. This person will be expected to maintain an in-depth understanding of the evolving capabilities of Judi, our claim processor and adjudication platform. Exceptional communication skills and attention to detail are critical for this role.

Position Responsibilities:

• Build and maintain trusting relationships with clients through superior customer service. Provide oversight of the clients ongoing use of Judi.
• Accountable for accurate and timely transition of new clients into the Judi platform.
• Lead communications throughout the implementation process, including, but not limited to, detailed and strategic guidance for benefit builds, accumulations feeds, network build, and complex claim situations/requests.
• Proactively identify execution risks and mitigation strategies.
• Provide ongoing client support to troubleshooting inquiries.
• Understand and manage requests for new features in alignment with the product roadmap.
• Partner with product managers and directors operating in an agile framework to conceptualize and break down functional and non-functional requirements needed to be the market leading offering within Judi.
• Identify and drive efficiencies to increase rate of adoption in market.
• Provide virtual and in person product demonstrations to prospective clients with the ability to sell product differentiators and resonate with current operational challenges.
• Certain times of year may require meeting participation, service support or other requirements outside of standard business hours, including weekends.
• Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance.

Minimum Qualifications:

• Bachelor’s degree strongly preferred
• Pharmacy Technician license preferred
• 3+ years at a Pharmacy Benefits Manager (PBM) or Health Plan
• 2+ years working in a retail pharmacy or pharmacy operations
• 1+ years in a customer success/business analyst/product manager role
• 1+ years working with clients directly on functional requirements and training
• Experience reviewing pharmacy claims preferred
• Skilled in project management, prioritization, and organizational skills
• Ability to shift between competing priorities and meet organizational goals
• Proficient in Microsoft Office Suite and able to adapt to software such as Jira, Miro, Confluence, Github, and AWS Redshift
• Excellent verbal, written, interpersonal and presentation skills
• Able to work effectively with virtual teams