Fresenius Medical Care is the world's leading provider of products and services for individuals with renal diseases of which around 4,2 million patients worldwide regularly undergo dialysis treatment. Dialysis is a vital blood cleansing procedure that substitutes the function of the kidneys in case of kidney failure.

Our Global Business Services teams provide essential services to our Fresenius Medical Care teams around the world that make it possible for us to deliver life-changing care to more than 75,000 patients annually. 

This position is located in Bangalore,  in our newly built GBS Hub. Shift starts at 12:30 IST during summer and 1:30 IST during winter time.

Job Summary:

We are seeking a highly skilled and motivated ServiceNow ITSM Developer who can contribute to our team’s success.

As a ServiceNow Developer, you will perform configuration, development, support, and maintenance, working with external and internal stakeholders to understand, propose, and deliver digital transformation solutions through all the ITSM applications. The ideal candidate will possess an in-depth experience of IT Service Management (ITSM) and understanding IT Operations Management (ITOM), and related ServiceNow module. The candidate should possess hands-on expertise with ServiceNow projects from inception through completion.

Key Responsibilities:

• Support the standup, configuration, and implementation of ServiceNow’s ITSM
• Work with ServiceNow architect and other developers regarding ITOM, CORE and other modules as required.
• Create and maintain Forms, Reports, Views, Workflows, Groups and Roles.
• Create, maintain, and enhance Dashboards and reporting (including scheduled reports and Performance analytics)
• Create and configure tool integrations with ServiceNow (API configurations or spoke integrations).
• Coordinate and support application and platform upgrades.
• Assist with the design, creation, and cataloging of business process flows.
• Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies.
• Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs.
• Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow.
• Interact with the customer to address Systems Engineering technical considerations and associated problems, issues, or conflicts.
• Developing, configuring, and customizing the ServiceNow platform to fit business requirements.
• Develop custom applications, enhancements, and integrations using JavaScript, AngularJS, and ServiceNow APIs to ensure tailored solutions that meet client-specific needs.
• Conduct system troubleshooting, testing, and performance tuning to ensure the highest availability and functionality.
• Orchestrate and automate tasks.
• Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment.
• Provide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analysts, and other team members.
• Follow, maintain, and apply documentation best practice policies, procedures, and processes throughout ServiceNow development
• Collaborate with cross-functional teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support.
• Review and apply any additional UI/UX requirements from external and internal teams and align into ServiceNow development
• Utilizes available programming methodologies and languages and adheres to coding standards, procedures, and techniques while contributing to the technical code documentation.
• Support data migration as needed.
• Design and implement solutions following established Configuration Management policies and standards.
• Integrate data from multiple data sources ensuring data quality and integrity are maintained.
• Perform upgrades, patching, and other maintenance activities as necessary.
• Desire to further grow and enhance skillsets from more senior developers throughout each project.
• Must want to grow knowledge of ServiceNow platform and capabilities by continuing to obtain ServiceNow certifications.

Qualifications & Skills:

• Certifications (Must hold the following certifications):
• ServiceNow Certified Application Developer (CAD) or ServiceNow Certified ITSM Implementation
• 2+ ServiceNow Micro-Certification
• CIS ITOM (Preferred)
• Bachelor’s degree in a technical field or related discipline, or equivalent experience/combined education
• At least three years of experience designing, developing, and supporting technology infrastructure.
• At least three years of ServiceNow development.
• Experience with ServiceNow upgrades.
• Experience with ServiceNow Virtual Agent and static/dynamic translations
• Expertise across advanced ServiceNow ITSM applications and understanding of other applications such as CSM and ITOM.
• Strong command of JavaScript, HTML/CSS, and Glide scripting for ServiceNow development and customization.
• Experience with Agile methodologies and project management practices.
• The qualified candidate shall have excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.
• Ability to multi-task and self-assign work in a fast-paced environment.
• Strong communication skills that enable proactive and effective collaboration with a virtual team, including clearly articulating status and presenting to both customers and program leadership. Candidate shall have the ability to develop and present management-level briefings.
• Demonstrate potential and willingness to learn and adapt to rapid technological changes.
• Open to receiving mentoring from senior developers and subject matter experts.
• Experience in Health & Safety compliance is a plus.

Why Join Us?

• Work on impactful projects that drive business transformation.
• Be part of an innovative and fast-paced team.
• Opportunities for professional development and ServiceNow certifications.
• Competitive salary and benefits package.