Posted:
9/9/2024, 6:25:14 AM
Location(s):
California, United States ⋅ Los Angeles, California, United States
Experience Level(s):
Senior
Field(s):
Customer Success & Support
The mission at HeyGen is to make visual storytelling accessible to all. HeyGen is the fastest-growing generative AI platform for anyone who wants to create videos for their business. Come join our team in revolutionizing the way videos are created.
Learn more at www.heygen.com
Company Overview:
Video is the most engaging format to connect with your audience, but most people don’t have the time, skills, or resources to produce professional videos. HeyGen makes it easy for anyone to create, localize, and personalize engaging videos - all without a camera or crew. More than 40,000 customers all over the world from small business owners, to non-profit institutions, to Fortune 500 global brands use HeyGen to make videos that tell their stories.
Position Overview:
We are seeking a dynamic Support Agent (L2) to join our Customer Support team. This role is pivotal in solving advanced support tickets and developing efficient processing to streamline support operations. The ideal candidate will bring a proactive troubleshooting mindset and experience in customer service, using their skills to enhance our user support experience.
Key Responsibilities:
Preferred Qualifications:
What HeyGen Offers
Salary Range:
$60,000 – $70,000 annually
Please note that the salary information is a general guideline only. HeyGen considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal equity, as well as location, market and business considerations when extending an offer. As part of our total rewards package, HeyGen offers comprehensive benefits including a 401k plan, health benefits, generous PTO, a parental leave program and emotional health resources.
HeyGen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us at HeyGen and be part of a team that's making visual storytelling accessible to all!
Website: https://www.heygen.com/
Headquarter Location: Los Angeles, California, United States
Employee Count: 11-50
Year Founded: 2020
IPO Status: Private
Last Funding Type: Seed
Industries: Generative AI ⋅ Software ⋅ Video ⋅ Web Apps