Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for configuring and testing Managed Services equipment prior to shipment to client sites nationwide. Troubleshoot any issues to identify appropriate resolution for multiple products. Uses multiple software systems and applications to ensure customer service orders are completed accurately and on-time. May act as a resource for colleagues to assist with on-boarding or nesting. Works with moderate supervisor/guidance. Is accountable for individual results and impact on team.

Job Description

Core Responsibilities:

• Accurately configures and tests network equipment for Comcast Business Enterprise customers.
• Effectively troubleshoots issues and equipment relating to connectivity, network, identifying configuration, subnetting and domain issues, VLAN and DNS problems.
• Extensive knowledge of portals and systems like Cisco, Meraki, Aruba and Fortinet.
• Documents problems including detection information, diagnostic results and repair information. Diagnoses and resolves technical difficulties.
• Works across multiple applications to perform error resolution in order to fulfill service orders that meet original time frame commitments made to customers.
• Records and/or maintains information notes within the necessary systems where manual intervention is required to resolve the order discrepancy(s).
• Interfaces with cross functional teams to ensure customer issue(s) are resolved and a superior customer interaction is provided.
• Handles customer change of service requests.
• May be tasked with special projects as needed. May act as a resource for colleagues to assist with on-boarding or nesting.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBTQ employer.

Skills

Adaptability, Communication, Customer-Focused, Professional Etiquette, Professional Integrity, Resilience, Self Motivation

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Associate's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

2-5 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.