Posted:
2/17/2026, 6:16:44 AM
Location(s):
New York, New York, United States ⋅ New York, United States
Experience Level(s):
Senior
Field(s):
Customer Success & Support
Workplace Type:
On-site
Work Location:
New York, New York, United States of AmericaHours:
40Line of Business:
AdministrationPay Detail:
45,000 - 70,000 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Preferred Qualifications
Position Summary
Deliver a high level of customer service to Wholesale Banking businesses.
Responsible for managing and ensuring proper set-up of internal and external conference room bookings, including AV, Food & beverage and miscellaneous set-up requests, as well as retaining all associated documentation.
Work with concierge consultants to ensure professional service.
Ensure reception areas, meeting rooms and kitchens are kept tidy and convey a professional business environment, notifying appropriate contacts if maintenance services are required.
Answer telephones in a professional, courteous and timely manner. Respond to all inquiries and requests independently or direct appropriately.
Receive and maintain reception periodicals and décor.
Communicate effectively with employees, business partners and clients.
Keep manager informed and up-to-date about all relevant information related to day-to-day activities, and escalate issues as appropriate.
Exercise discretion in managing correspondence, information and all matters of confidentiality.
Support the business with special projects or administrative requests as required.
Prioritize and manage own workflow to ensure efficiency and effectiveness.
Be an effective team player and be flexible in adjusting to changing work priorities, including occasional overtime requests.
Participate fully as a member of the team and contribute to a positive work environment.
Support the team by continuously developing knowledge, including maintaining proficiency with software applications/programs and/or department specific systems as required.
Place in visitors into visitor system.
Work with facilities business team.with any desk location.
The Receptionist receives incoming calls on a switchboard and directs them to the appropriate department or Employee. Provides consistently pleasant and efficient service to Customers and bank personnel. Handles calls in accordance with standards and guidelines set by the department while supporting TD Bank's Customer Service philosophy. Answers general questions regarding department and provides appropriate information.
Depth & Scope:
Handles basic Customer inquiries
Keeps an up-to-date directory of telephone numbers throughout the bank
Answers general questions regarding bank locations, hours, products and services from Customers and other Company personnel, or refers them to the appropriate department where they will obtain a timely and accurate answer
Ensures Customer issues are handled appropriately, escalating issues when necessary
Screens calls not immediately identifiable by questioning callers regarding the service, department, or individual involved
Relays incoming and outgoing calls
May operate internal paging system
Performs the following: Sorts, stamps, and distributes mail, maintains records and files, sends, receives and distributes faxes, arranges meetings and appointments, files and photocopies as needed, types memos and assists with mailings
Completes all required online training and follows all department procedures resulting in effective compliance for all job-relevant State and Federal regulations including, but not limited to Employee policies, procedures, CRA EEO/ AA, as well as all job relevant Risk Management and Corporate standards
Maintains acceptable phone log
Arrives on-time and logged-in, ready to receive calls as scheduled throughout assigned shift
Education & Experience:
Undergraduate Degree or Community College Diploma
up to 3 years related experience
The Executive Assistant I provides dedicated administrative support to executives and may also provide a broad range of administrative or general office support for a broader team.
Depth & Scope:
Reports to a TDBG Vice President (VP) and provides administrative support
May support multiple VPs and AVPs and their respective team
Qualified administrative support performs multiple tasks and/or works on varied assignments with limited complexity
Takes a broad perspective to identify and resolve issues that are atypical, infrequent or not covered by stated processes
Typically has interaction with internal customers / partners
Focus of work is on the completion of day to day or weekly processes or activities however may include monthly routine activities
Completes work with limited degree of supervision, has some autonomy to make decisions within well-defined parameters, refers unusual items
Role may also be involved with the administration of sensitive and/or confidential material requiring discretion
Requires proficiency gained through job related training to perform a range of duties, and has working level knowledge of the business unit / operational functions as well as regulatory issues/requirements for jurisdictions
Education & Experience:
Post-Secondary education
2+ years of experience
Customer Accountabilities:
Provides a high level of administrative support ensuring quality service and professionalism at every interaction
Acts as the point of contact among executives, employees, clients and other external partners
Manages information flow in a timely and accurate manner
Maintains executives' schedules by planning and scheduling meetings, conferences, teleconferences, and travel
Manages expenses and prepares weekly, monthly or quarterly reports
Formats information for internal and external communication – memos, emails, presentations, reports
Takes minutes during meetings
Screens and directs phone calls and distribute correspondence
Supports broader team may manage office supply inventory, equipment, and other processes as required
Shareholder Accountabilities:
Prioritizes and manages own workload to meet SLA requirements for service and productivity
Consistently exercises discretion in managing correspondence
Understands and applies operating policies and procedures
Ensures documentation that is prepared / completed is accurate and properly reflects business intentions and is consistent with relevant rules / regulations
Escalates non-standard or high-risk activities as necessary
Identifies and recommends opportunities to enhance productivity, effectiveness and operational efficiency
Ensures necessary due diligence to support the accuracy of all activities
Is knowledgeable of and complies with Bank Code of Conduct
Employee/Team Accountabilities:
Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues / points of interest
Supports the team by continuously enhancing knowledge / expertise in own area and participates in knowledge transfer within the team and business unit
Participates in personal performance management and development activities, including cross training within own team
Keeps others informed and up to date about the status / progress of projects and/or all relevant or useful information related to day-to-day activities
Contributes to a fair, positive and equitable environment that supports a diverse workforce
Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds – Occasional
Sitting – Continuous
Standing – Occasional
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Never
Squatting – Occasional
Bending – Occasional
Kneeling – Never
Crawling – Never
Climbing – Never
Reaching overhead – Never
Reaching forward – Occasional
Pushing – Never
Pulling – Never
Twisting – Never
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are
TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we strive to make every interaction, product and experience remarkably human and refreshingly simple. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank.
Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
Website: https://www.td.com/
Headquarter Location: Toronto, Ontario, Canada
Employee Count: 10001+
Year Founded: 1955
IPO Status: Private