Regional Underwriting Manager Accident and Health

Join us as Regional Underwriting Manager Accident and Health to step up to a key team leadership role that will drive business growth.

Make your mark in Underwriting

AIG underwriting teams help to find insurance solutions in areas including Financial Lines, Property, Casualty, Specialty Lines, Cyber, and Multinational Clients. We are reimagining how we help customers to manage risk, transforming our operating model, and reshaping our role responsibilities and career pathways. The goal is to unlock the full potential in each colleague – empowering our people to grow as insurance professionals and add more value to our customers and AIG.

The person in this role is responsible for managing the portfolio of specialty and corporate accident and health business in their designated region and leading the team of underwriters who are assigned to support the territory.

The role will work closely with the Head of Underwriting, the Heads of Specialty and Corporate Markets, Sales, Claims and Operations, Legal, Risk and Compliance to help drive and implement strategic initiatives within assigned territory, which will assure the long-term growth of profits for Accident and Health. The Regional Underwriting Manager will be responsible for maintaining underwriting relationships with key brokers and accounts and will be expected to engage directly with the market, alongside Sales.

KEY RESPONSIBILITIES

Financial

• Profitability as measured by STAT, GAAP, RAP and Loss Ratios.

Underwriting and Technical Integrity

• Prepare (where applicable), review and approve case referrals.
• Review quote and renewal files and provide comments on the technical ability and performance of all persons with underwriting authority within assigned region.
• Responsible for the quality of the underwriting practice, risk selection and pricing performance.
• Act as underwriting authority by ensuring the region adheres to delegated authority and underwriting guidelines.
• Ensure all underwriting directives and compliance processes are followed.

Operations and Business Processes

• Liaise with internal stakeholders to ensure awareness of underwriting activities that require support and service.
• Deliver timely and accurate production and P&L reports.
• Improve service levels, reduce turnaround times and improve productivity.
• Execution of underwriting best practices and guidelines to ensure rating and pricing adequacy.
• Drive underwriting renewal strategy and ensure effective utilization of monitoring standards including quality reviews to assess underwriting results, loss ratio, renewal retention and rate changes.
• Responsible for the operational execution of the underwriting process, including service levels, error rates, customer satisfaction, and underwriting leakage rates.
• Achieve service levels by managing workflow between underwriting and other stakeholders.
• Assist in achieving overall GPW goal in collaboration with Distribution. Work closely and share responsibility for overall revenue goal through new business and retention targets.

Compliance

• Quarterly self-audits and peer reviews to assure 100% and timely compliance.
• Implement action plans based on audit recommendations and findings.
• Adherence to all internal and external compliance standards, including implementation of new standards.

Portfolio Management

• Monitor loss ratio performance for the assigned book of business to ensure monthly/quarterly/annual goals are met.
• Responsible for the execution of agreed underwriting corrective action plans.
• Review business analytic and provide leadership in the decision making on required actions.
• Annual territory portfolio analysis with comprehensive review of key performance indicators, contributors to underwriting performance, health of top broker relationships and accounts.

Personnel

• Responsible for managing the territory underwriters who will report up to the Regional Underwriting Manager.
• Provide technical underwriting training and development to team as needed.
• Create career development plans in collaboration with team and hold regular check-ins to track progress.
• Communicate corporate strategies and provide open dialogue with team regarding initiatives, acquisitions, structural change announcements, and technical and system developments.   

PERSONAL QUALIFICATIONS AND CHARACTERISTICS

Educational Qualifications

• University degree and/or Minimum 10+ years’ experience in Accident and Health business.

Professional and Technical Skills and Experience

• Proven Accident and Health products knowledge and technical underwriting skills.
• Demonstrated ability to develop and execute strategies to grow profitability and production growth.
• Strong customer service ethic, with a sound understanding of the business processes.
• Excellent communication and influencing skills – both written and oral.
• Excellent planning, leadership and negotiation skills.
• Self-motivated and able to set strategic direction.
• Able to work on a team to lead and contribute so that AIG meets its strategic goals.
• Knowledge of country regulatory and compliance requirements.
• Ability to multi-task and handle divisional objectives as requested and handles multiple priorities often under tight deadlines.
• Strong sense of responsibility for one's actions and work.