Job Summary:

The Policy Services Specialist supports all policy servicing for insurance carriers who are Covenir clients. The Policy Services Specialist will be responsible for all supported policy servicing functions including new business and renewal policy reviews and decisioning, full endorsement processing, direct telephone support of insureds policy coverage inquiries.

Job Description:

The Policy Services Specialist will:
• Serve as a subject matter expert for client specific products according to their established guidelines
• Work with insureds, agents, and carrier representatives via telephone, email and online chat to service our carrier clients
• Accurately and efficiently issue new business and renewal policies, process endorsements and cancellations using Standard Operating Procedures as agreed
• Track and escalate any abnormalities in normal Policy Services activities that would be indicative of potential problems
• Act as an ambassador in building a positive work culture for the team and overall company
• Follows processing guidelines provided by assigned carrier customers to assure compliance and top level service
• Works independently; manages workload effectively;
• Manages a high volume of work, and frequent procedural changes in a fast-paced environment
• Establishes and maintains positive relationships with insureds, agents and client company representatives through friendly, customer-oriented service
• Processes high volumes of work with frequent procedural changes with accuracy rate of 98% or better when compared to Service Level Agreement targets
• Assists as requested in other functional areas of Covenir to support client needs as required
• Responds during catastrophic weather events to support peak level of claim call intake as required
JOB REQUIREMENTS
• 2+ years’ relevant work experience in an insurance related environment
• Proven track record of exceptional dedication to provide friendly, customer-oriented service
• Strong problem solving and analytical skills; ability to reason logically and provide solutions
• Demonstrated oral and written communication skills
Strong interpersonal skills
• Detail oriented with strong multitasking skills
• Proficiency with MS Office Suite (Outlook, Excel, and Word)

Worker Type:

Number of Openings:

8