MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Team Description

The Order to Cash team is a truly global team that sits in three locations: Dublin, Austin and Gurgaon. The team is led by the Sr Global Billing Manager. We are both an internal and external customer facing team. This team is a high-performing, collaborative team, made up of overachievers and driven professionals.

Position Responsibilities Include

• Routes incoming orders for MongoDB legal execution
• Reviews ordering documents to confirm ordering details are correctly entered into our sales and financial accounting systems
• Vendor Form completion where requested
• Maintains the Conga Legal Agreement queue, routing to MDB legal for execution
• Edits and approves Salesforce.com opportunities, converting them to sales orders in NetSuite
• Generates invoices in NetSuite and emails to assigned billing contacts
• Delivers invoices through electronic procure-to-pay platforms (I.E Ariba, Tungsten and Coupa)
• Monitors and responds to incoming customer billing and ordering queries
• Monitors and responds to internal queries via email, Slack and G-Chat
• Ensures internal and external customer satisfaction
• Communicates order discrepancies/errors to sales and financial management
• Monitor the internal status of customer orders and finance review queue time
• Works late nights and weekends during quarterly closing periods
• Assists with updating various monthly tracking reports
• Special projects as related to administration, operational and accounting needs

Candidate Profile Includes

• Previous experience working in billing or order processing, or accounts receivable
• Software industry experience preferred but not required
• Completes tasks in a timely and accurate manner
• Strong teamwork and communication skills to support cross functional  and global operations
• Experience in high volume, fast-paced environment supporting corporate customers
• Courteous, professional and passionate about providing the highest level of customer service
• Strong attention to detail, quality of work is consistently clean
• Prior experience with Salesforce and NetSuite preferred
• Intermediate to advanced Microsoft Excel skills
• Familiar with legal agreements such as customer agreements and ordering documents. Ability to navigate comfortably through T&C’s
• Above average organizational skills and time prioritization
• Multilingual preferred but not required

Success Measures

The Billing Analyst will be successful in this role when they can execute the following strategic tasks/responsibilities

• In 3 months’ time be fully on-boarded to the team and trained to start taking ownership of your day-to-day tasks.
• In 6 months’ time you’ll have accomplished ownership of order to cash processes.
• In 12 months’ time, you’ll have accomplished a rapport with multiple teams within the company. As well as displaying a desire to grow further and develop both your skills and career.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

 

**MongoDB is an equal opportunities employer.**

Requisition ID

4253024590