Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Harry Potter Shop Harajuku
We will be expanding the Harry Potter retail business with the opening of a new shop in Tokyo.

Following the success of the official Harry Potter Shops at King’s Cross, New York, and Warner Bros. Studio Tours in London and Tokyo, this latest opening will continue to celebrate the magic of Harry Potter with products and experiences designed to entertain and inspire.

The two-story Tokyo shop, opening in summer 2025, spans 10,000 square feet and is located in Harajuku, one of the world’s most popular retail destinations.

It will be the newest addition to the Bros. Worldwide Studio Tours and Retail division and in Tokyo it will be synergizing with Warner Bros. Studio Tour Tokyo – The Making of Harry Potter (WBSTT), an indoor attraction that invites visitors to explore the fascinating behind-the-scenes world of Harry Potter, which opened in June 2023.

WBSTT offers unique features to help visitors deepen their understanding of how the Harry Potter and Fantastic Beasts films were made. With iconic film sets to explore, costumes and props to discover, and magical experiences to enjoy, the indoor attraction invites visitors to experience scenes from the films firsthand and uncover how the world's favourite book series was brought to life on screen. This is the second tour of its kind in the world, building on the enormous success of Warner Bros. Studio Tour London (WBSTL) and allows visitors to step onto film sets and enjoy an exciting entertainment experience.

Your New Role...
Optimize customer service, meet sales targets, maintain visual standards, and manage stock effectively, focus on engaging with customers, ensuring product knowledge, keeping the store organized, and regularly updating window displays.

• To provide each visitor to the store with an optimum level of customer service, and to ensure the retail store meets sales targets

• Maintain visual standards and support effective stock management

• Support the planning, facilitation and delivery of the window displays

Your Role Accountabilities...
Sales and Product

• Ensure our sales targets are achieved by fully maximising all sales opportunities within the Harajuku store

• Maintain commercial knowledge of the store performance, providing feedback to Management on opportunities to grow sales

• Take a key role in the installation of new windows, fixtures and any other store displays as directed by Management

• Welcome customers with the best hospitality and deliver the best shopping experience

• Interact with customers and ensure their needs are identified and met with the use of skilled questioning and listening techniques

• Keep up-to-date on product knowledge and be able to confidently discuss the features and benefits of our merchandise with customers

• Participating team meeting periodically and proactively providing feedback of retail operations and customer feedback timely

People

• Participate in staff training to be able to meet customer needs, deliver optimum levels of service and maintain high visual standards

• Participate in daily briefings with the team and be aware of all activity within the department and the business

• Adhere to all H&S policies and procedures to ensure a safe environment for all visitors and staff

• To take responsibility for own personal development through one-on-one coaching from line manager

• Carry out any reasonable tasks at the request of the Retail Management Team

• Providing appropriate training for new joiners and be a mentor

Stock and Standards

• Perform housekeeping duties on a daily basis ensuring strict standards are maintained and ensure that stock is replenished in a timely manner and visually merchandised in accordance with company guidelines

• Ensure the store is visually merchandised to the highest standard with all scheme, graphics and equipment being used correctly and in accordance with guidelines and agreed standards

• Avoid stock loss by remaining vigilant on the shop floor and establishing contact with all customers

• Maintain minimal shrinkage through the efficient handling of product and packaging

Administration

• Ensure all requested administration procedures are performed including till reconciliation and cash control

• Support and assist on all stock counts

Others

• Comply with internal regulations (e.g. work rules, Standard Operating Procedures) and keep accurate records of own attendance

• Understand and implement action plans to achieve a work environment that increases employee satisfaction and enhance work-life balance

Qualifications & Experiences...
Relevant Previous Work Experience

• Experience of having worked in a retail or sales environment where high emphasis is placed on service, product presentation and commercial management

• Experience of VMD (set up for products) would be advantageous

Skills Required:

• Selling skills - proactively seeks out opportunities to increase sales

• Focus on product presentation, display and standards within store environment

• Highest levels of customer service

• Effective, confident communication with visitors and colleagues

• Works as part of a team with a flexible approach

• PC/Mac skills

• Able to work at height by using ladder

Education/Qualifications:

• High school graduate or equivalent or equivalent vocational qualification

Working Pattern:

• Working up to 37.5 hours a week across a variety of shifts

• Participate in cover of the Studios Tour as necessary including weekend, long holiday (e.g., Golden Week holidays), before and after opening hours cover in rotation with other team members

• Able to work in an early morning and night shift for big display change

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.