Posting End Date:

October 18, 2024

Employee Type:

Regular-Full time

Union/Non:

This is a non-union position

Are you a detailed person who has a passion for Robotic Process Automation (RPAs) and Customer Care Operations process improvement, come join the Digital Channels & Analytics team today!

In this role, you will collaborate with technical teams and Customer Care Operations Subject Matter Experts (SMEs) with respect to RPA tools, which will provide automation and efficiency to customer care operations processes. The role will monitor the effectiveness of RPA tools and make recommendations for continuous improvement strategies.

We offer opportunities for growth, a competitive benefits and pension plan, and generous time off. Apply today, we'd love to hear from you! #joinourteam

What you will do:

• Collaborate with business Subject Matter Experts(SMEs) and Enterprise RPA Support team to identify opportunities for automation within Customer Care Operations.

• Develop projected business benefit analysis for idea assessment and approval.

• Work with business SME/Enterprise RPA Support/Technology Information Services(TIS)/Business Systems Support(BSS) to develop a detailed end-to-end understanding of processes targeted for automation and generate detailed process documentation.

• Work with Enterprise RPA Support/business SME to align project scope and Product Definition Document(PDD).

• Conduct UAT testing and troubleshooting as needed.

• Monitor and maintain RPAs after go-live and make change request for continuous improvement.

• Identify and document best practices for RPA adoption in the long run.

• Communicate to stakeholders throughout the project lifecycle to ensure alignment between business goals and automation initiatives.

Who you are:

• Related university degree and 2+years’ experience (preferably in Operations Management, Computer Science, Business Analytics, Customer Care) OR 4+ years of previous field operations experience. An equivalent mix of formal education and experience may also be considered.

• Experience in Customer Care Operations process analysis and process improvement.

• Proficiency with SAP S/4 HANA, Customer Information Systems (CIS), Maximo.

• Strong problem-solving skills and attention to detail.

• Excellent communication skills and strong client/customer service skills.

• Proven Microsoft Office Suite proficiency, i.e. SharePoint, Outlook, Word, PowerPoint.

Preferred:

• Knowledge of affiliate relationship code, gas marketers code, and other regulatory requirements which govern the activities of the Company.

Flex-Work:

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start or end time, to opt for a compressed workweek schedule or the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option. #LI-Hybrid

Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected].

Information For Applicants:

• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com