Role: Global Process Owner

Location: London (Hybrid)

About the Role

We’re seeking an accomplished Service Delivery Leader to serve as the Global Process Owner for our UK Life & Pensions insurance offering. You’ll establish and govern end-to-end processes across functions and the enterprise, driving operational excellence, compliance, and transformation across our Retirement and Pension portfolio. This role demands detailed knowledge of UK regulatory frameworks for insurance products, strategic oversight, and a focus on continuous improvement and client success.

Key Responsibilities

• Lead the delivery of end-to-end Life & Pension Administration services, ensuring operational KPIs and SLAs are consistently met.
• Collaborate with clients, internal teams, and senior leadership to define, track, and measure performance metrics against strategic targets.
• Govern enterprise-wide processes, ensuring alignment and standardisation across business functions.
• Drive large-scale transformation initiatives leveraging RPA, OCR, analytics, and workflow optimisation.
• Establish and maintain risk management frameworks in line with SOX, SOC1, and regulatory requirements.
• Build and sustain strong client relationships to ensure satisfaction, retention, and business growth.
• Lead and inspire cross-functional teams, fostering a culture of accountability, quality, and continuous improvement.
• Implement best practices and drive strategic investment decisions to enhance efficiency and operational resiliency.

Requirements

• In-depth knowledge of UK regulatory frameworks governing insurance products, with particular expertise in Life and Pension offerings.
• Proven experience leading large-scale operations, ideally within offshore or distributed delivery environments, with the ability to drive performance and collaboration across global teams.
• Deep understanding of front-to-back pension administration platforms, controls, and processes.
• Experience implementing risk management frameworks and operational controls.
• Proven experience in business transformation, leading large-scale initiatives involving process improvement, technology-driven change, and automation (RPA, OCR, analytics, workflow optimisation) with measurable efficiency and productivity gains.
• Exceptional stakeholder management and communication skills, including experience engaging at CXO level.

Skills & Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or a related discipline (preferred)
• Certification in UK Life & Pension Administration (preferred)
• Expertise in operational governance, process improvement, and quality assurance.
• Excellent analytical, problem-solving, and decision-making abilities.
• Strong proficiency in Microsoft Office, project management, and enterprise platforms.
• Highly organized, adaptable, and collaborative — able to manage multiple priorities in a fast-paced environment.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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