The CRM Analytics Executive partners with Sales, Delivery, and Technical Architects to lead pre-sales engagements, oversee solution design, and ensure delivery of high-impact CRM Analytics solutions. This role provides strategic guidance to consulting teams, mentors junior staff, and aligns technical solutions to business outcomes at the executive level.

Key Responsibilities

Client Engagement & Discovery

• Lead executive-level workshops and discovery sessions with clients and stakeholders.
• Assess client analytics requirements, business objectives, and integration needs.
• Translate complex analytics challenges into strategic, actionable solutions.

Solution Design & Oversight

• Approve high-level CRM Analytics architecture, including dashboards, datasets, ETL pipelines, and integration strategies.
• Ensure scalability, security, and alignment with business goals.
• Guide creation of PoCs, demos, and visualizations for executive presentations.

Proposal & Estimation

• Oversee development of project estimates, timelines, and resource allocations.
• Contribute to proposals, RFP responses, and SOWs with strategic technical input.
• Identify risks and mitigation strategies for analytics initiatives.

Team Leadership & Mentorship

• Lead and mentor consulting teams and analysts on CRM Analytics best practices.
• Maintain knowledge repositories, reusable templates, and solution accelerators.

Collaboration & Governance

• Partner with Sales, Technical Architects, and PMO to ensure solution readiness and alignment.
• Represent the practice in executive client meetings and strategic discussions.

Industry & Technology Leadership

• Stay current with Salesforce CRM Analytics, BI tools, and industry best practices.
• Advise clients on governance, security, and data quality standards.

Required Skills & Qualifications

• Expertise in Salesforce CRM Analytics, Tableau, Einstein Analytics, or equivalent BI tools.
• Strong experience in data modeling, ETL, integration, and analytics governance.
• Executive-level pre-sales consulting and stakeholder management experience.
• Ability to align technical solutions with strategic business objectives.

Experience

• 5+ years in Salesforce CRM Analytics or technology consulting.
• Prior experience leading pre-sales or consulting teams.

Preferred Certifications

• Salesforce CRM Analytics/Einstein Analytics
• Cloud certifications (AWS, Azure, GCP)

Behavioral Competencies

• Strategic thinking, executive communication, and problem-solving.
• Mentorship and team development.
• Strong organizational skills and ability to manage multiple priorities.

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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