Implementation Analyst II

Posted:
9/3/2024, 5:49:53 PM

Location(s):
Telangana, India ⋅ Hyderabad, Telangana, India

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
Customer Success & Support

Workplace Type:
On-site

About Zeta
Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.

About Axon
Axon speeds up the digital banking journey for all card issuers by bringing an “always ON” digital experience to their customers. Financial Institutions that use Axon, deliver to their customers an unparalleled card management experience, personalized risk controls, digital payments and actionable insights into their financial spends. Axon is available as an SDK or ready to use mobile apps that issuers can launch to their customers in a matter of days.

Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.


About the Role
We are seeking a motivated and customer-oriented Implementation Analyst with 2-3 years of experience to join our dynamic support team. The ideal candidate will provide technical assistance with both L1 and L2 support to our customers, ensuring smooth operation and maximum satisfaction with our products. This role involves troubleshooting, diagnosing, and resolving customer issues while maintaining a high level of professionalism and customer service.

Zeta is an equal opportunity employer.  

At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or another special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities.