Job Title:

Customer Success Manager

About Trellix:

Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work. Our comprehensive, GenAI-powered platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions.
We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at https://www.trellix.com/.

Role Overview:

Responsible for working with existing customers to ensure product and technical requirements are met. Works closely with Field Sales to proactively address Client issues and maximize potential value of contract renewals.

What You Will Do

• You will be fully responsible for the renewals business in an assigned territory.

• Develop a comprehensive understanding of typical business and cyber security challenges faced by customers to Identify risks to the customer achieving their desired outcomes and stated business goals.

• Drive meaningful customer conversations and engagements to achieve positive business outcomes.

• Programmatic and structured approach to quoting and closing renewal opportunities.

• Understand policies and processes to better improve time to deal closure.

• Partner with Sales and channel partners to do deal reviews and work on renewal opportunities.

• Participate in regular forecasting calls and devise plans to overachieve targets.

• Identify risks of renewals and work with account teams and cross-functional groups to perform risk mitigation or escalate as needed.
   

Required Qualifications

• Native-level proficiency in Japanese (spoken and written).

• 5 years of experience in sales or account management.

• Strong communication and interpersonal skills.

• Basic proficiency in Microsoft Office (Excel, PowerPoint) and CRM tools.

• A proactive attitude, with a passion for client success and growth.

Good to have

• 5+ years of experience working on new business or renewals sales in a recurring revenue business. Cybersecurity/SaaS solutions company and/or an enterprise software industry a plus

• Meticulous and regimental in dealing with high volumes of renewal transactions.

• Outstanding communication skills and ability to collaborate cross functionally.

• Motivated and high drive for overachievement of renewal sales targets

• Ability to build and maintain highly valuable and outcome-based relationships with a diverse customer account base.

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.