Posted:
12/2/2025, 8:07:06 AM
Location(s):
Richmond, Virginia, United States ⋅ Virginia, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Essential Job Statements
Acts as a direct line of communication for outside providers office to correspond with regarding their patients’ imaging services.
Receives and transcribes imaging-related orders from outside providers.
Communicates with provider office to request new orders, insurance information, or demographics concerning patient.
Uses a tracker log to enter patients’ step in process to be sent to outside providers on a weekly basis.
Checks on patient orders to ensure timely scheduling of exams.
Acts as a direct line of communication for providers for same-day or urgent requests.
Sends reports to outside providers once exams have been completed.
Performs other duties as assigned and/or participates in special projects to support the mission of VCUHS and department. Provides assistance to team members. Accepts alternate assignments as required. :
Patient Population: N/A
Employment Qualifications
Required Education: High school diploma
Preferred Education: Associates degree in Health Administration or related field or applicable education
Licensing/ Certification
Licensure/Certification Required: N/A
Licensure/Certification Preferred: Certifications and/or registration in medical terminology
Minimum Qualifications
Years and Type of Required Experience: Preferred: Five (5) years of related healthcare experience, Healthcare experience
Other Knowledge, Skills and Abilities Required: N/A
Other Knowledge, Skills and Abilities Preferred: M edical terminology. Epic experience. Understanding of healthcare scheduling workflows, order management and referral coordination processes. Excellent written and verbal communication skills. Ability to multitask in a high-volume environment. Strong attention to detail and organizational skills to ensure accuracy in order tracking and documentation. Ability to work independently and collaboratively. Proficiency in Microsoft Office Suite and comfort in expanding knowledge in new digital tools. Problem-solving and critical thinking skills. Understanding of HIPAA regulations and commitment to upholding patient confidentiality.
Working Conditions: Periods of high stress and fluctuating workloads may occur. General office environment. Prolonged periods of working alone.
Physical Requirements
Physical Demands: Lifting/ Carrying (0-50 lbs.), Push/ Pull (0-50 lbs.), Stoop, Kneel, Squat, Crawling, Climbing, Balance, Bending
Work Position: Siting, Walking, Standing
Additional Physical Requirements/ Hazards
Physical Requirements: Hear alarms/telephone/tape recorder, Finger Dexterity
Hazards: N/A
Mental/Sensory – Emotional
Mental/Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking
Emotional: Steady Pace, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Able to Adapt to Frequent Change
EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.
Website: https://vcuhealth.org/
Headquarter Location: Richmond, Virginia, United States
Employee Count: 10001+
Year Founded: 1838
IPO Status: Private