Employment Type: Regular Full Time Hourly 

Shift: 1st Shift

Work Status: Hybrid

Position Summary

The Credit and Collections Specialist is responsible for monitoring accounts receivable aging reports, identifying overdue accounts, and proactively contacting customers to secure payments.  This role supports the credit application and credit limit review process and provides coverage for the cash application process. 

Measures of success:

• Accurate and timely communications with customers on overdue accounts
• Maintain targeted levels of aged accounts receivable
• Successful relationships and coordination with departments outside of Finance
• Maintain accurate and organized files and records

Responsibilities 

Responsibilities include but are not limited to:

• Monitoring accounts receivable aging reports, identifying overdue accounts, and proactively contacting customers to secure payments
• Maintains accurate records of all customer communications and payment arrangements
• Investigate and research payment discrepancies to resolve overdue invoices
• Supports the new customer set-up process and assesses credit limits as assigned
• Performs as a back-up for the Accounts Receivable Specialist
• Handles incoming calls and emails
• Provides administrative support

Qualifications

Required:

• High School Diploma or equivalent
• 5+ years of accounts receivable and collections experience
• Proficient in financial software or accounting systems
• Attention to detail, commitment to accuracy and demonstrated organizational skills in a high-volume environment
• Excellent teamwork and communication skills with the ability to collaborate internally and externally to resolve discrepancies

Preferred:

• Associate Degree in Accounting
• Experience in manufacturing industry
• Intermediate or advanced-level Excel knowledge, including pivot tables and formulas
• Knowledge of Enterprise Resource Planning (ERP) systems

Work Environment:

This position works primarily in an office environment using computers and technology.  Verbal and auditory capability are required. Occasional exposure in production plant where large equipment and noise are prevalent.  Safety gear is required in these areas.

This position may work from home up to 2X/week if performance is in good standing.  The hybrid schedule may begin once the Supervisor, Accounts Payable has approved the appropriate level of job knowledge and performance.

Management:

This position has no direct reports.