Job Location

Retail Headquarters

Job Summary:

The Regional Director of Retail Operations is a coach and mentor for the retail leaders in their assigned region. The role ensures that these business units are executing all of the organization’s procedures and policies to meet operational guidelines. This position plays an integral role in ensuring our business units have a healthy team culture and that their operations are operationally sound and financially responsible. The Regional Director of Retail Operations also leads strategic initiatives to help all locations meet their fullest potential.

Job Description

Essential Functions

• Manages assigned locations and supports their leaders so they can meet predetermined business goals.
• Provides direct mentorship and support to managers and leaders.
• Monitors business goals and outputs to ensure assigned business units are meeting or exceeding goals.
• Helps managers develop their team members through career and learning strategies and programs.
• Assists in developing annual budgets and manage to meet and/or exceed financial expectations.
• Leads assigned departments to achieve annual production goals and expense to revenue ratios to produce maximum profit in stores, outlets, and e-commerce.
• Hires, supervises and develops direct and indirect reports to meet and/or exceed strategic goals, departmental growth, and financial expectations.
• Establishes, communicatse, and implements operations-related policies, performance standards practices, and security measures to ensure effective and consistent support for each area of responsibility.
• Leads and participates in departmental and cross departmental project teams.
• Ensures compliance with all Goodwill policies and procedures and all safety and security regulations.
• Oversees continuous improvement process in assigned departments to ensure success of operations.
• Participates in professional development and networking conferences and events.
• Other duties as assigned by management.

Minimum Qualifications

Required Skills

Education

• Bachelor's degree in Business Administration or related discipline preferred. A combination of education and experience may be substitued for preferred education.

Experience

• Seven or more years supervisory experience in business management.
• Supervisory experience of 30 or more employees.
• Related work experience and demonstrated ability to manage multiple business units.
• Prior experience managing individuals with barriers.
• Broad knowledge of related business fields (e.g. thrift retail, production, supply chain management).
• Valid driver's license required.

Knowledge and Skills

• Critical thinking skills and a proactive approach to problem solving.
• Able to learn new processes, systems, and/or software quickly, and possess strong organizational skills.
• Strong written and oral communication skills including ability to be able to communicate effectively with all levels of management and employees.
• Strong time-management, interpersonal, and organizational skills.
• Strong attention to detail, and the ability to prioritize and organize work.
• Ability to thrive in fast-paced, deadline driven work environment.
• Excellent leadership and motivational skills.
• Proficiency in Microsoft Office or Google Suite products (i.e. Word, Excel, PowerPoint).

Preferred Education / Experience / Knowledge & Skills / Certifications & License

• Experience in customer service preferred.
• Office management experience is preferred.