IT Helpdesk (Intern)

Posted:
8/26/2024, 5:24:27 AM

Location(s):
Taipei, Taiwan

Experience Level(s):
Internship

Field(s):
IT & Security

About Appier 

Appier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180).
Visit www.appier.com for more information.

About the role

This internship opportunity is designed for a motivated graduate student eager to gain practical experience and potentially transition into a full-time position within the company. We aim to provide a dynamic learning environment where interns can contribute, learn, and align with the values and mission of the company.

We are currently looking for individuals who can commit to an internship schedule of 2-5 days (16-40 hours) per week. This internship opportunity entails a minimum duration of 6 months, beginning from the present date. We advise prospective applicants to carefully assess their availability for this commitment before submitting their applications.

Responsibilities

Hardware Management:

  • Onboarding: Assist in the onboarding process for new hardware, including allocation to users.
  • Offboarding: Participate in hardware offboarding procedures, ensuring proper recall and documentation.
  • Assist with day-to-day tasks, including document handling, data analysis, and participation in team meetings.
  • Maintenance and management of hardware and software assets

Issues Troubleshooting:

  • Handle troubleshooting activities, focusing on tool usage and addressing simple hardware issues.
  • Dedicated to gaining hands-on experience in identifying and resolving various IT-related challenges.

ITSM System Operation:

  • Gain exposure to IT Service Management (ITSM) system operations.
  • Understanding and participating in the operation of ITSM systems.

About you

  • Currently enrolled in a graduate program or a related field.
  • Strong interest in the IT industry and company products.
  • Team player with a proactive attitude, adaptable to a fast-paced work environment.
  • Good communication skills and problem-solving abilities.
  • We encourage interns with potential and ambition to join us, and we hope they become future leaders within the company.

Appier

Website: https://www.appier.com/

Headquarter Location: Taipei, T'ai-pei, Taiwan

Employee Count: 251-500

Year Founded: 2012

IPO Status: Public

Last Funding Type: Venture - Series Unknown

Industries: Analytics ⋅ Artificial Intelligence (AI) ⋅ Information Technology ⋅ Machine Learning ⋅ SaaS