Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.

The Field Service Technician (FST) is an onsite position dedicated to the office and customers located in the Sarasota/Manatee County, FL area. The FST MUST reside near Sarasota/Manatee County, FL to be available for 24/7 rotation of support 365 days of the year.

Job Description

• Responsibilities include optimization and support of complex mission critical communication systems and subscriber radio programming.

• Provide technical support of specialized systems and product applications including troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25, data infrastructure and subscriber radio programming.

• Program, configure, optimize, test and document complex communications systems, as well as, subscriber radios.

• Provide weekly reports of activities and accomplishments.

• Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results

• Develop solutions to difficult technical problems encountered as part of system implementation, upgrades or support issues.

• Continuous training in the latest technologies and troubleshooting techniques.

• Team with Engineering, Project Management and Sales personnel to effectively design, implement, optimize, and cutover advanced communication systems which meet or exceed customer expectations.

• Work with local and remote teams to accomplish complex tasks for mission critical communications.

• Must be able to work on-call with the local team(s) on rotation, for after hours support and storm response. 

• Deliver strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must have an understanding of computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and endpoint devices.

• Install server hardware/OS and software infrastructure and troubleshoot to resolve system/application related issues.

• Provide extensive knowledge of R.F. systems, such as transmitters, receivers, and antenna networks.

• Deliver expert knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques.

Candidate Requirements:

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

• Must be able to obtain background clearance as required by government customers.

• Must have a current valid driver’s license and a clean driving record.

• Must be computer literate with proficiency in MS Word, MS Excel, Google Workspace applications.

• Strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams.

• Self-motivated and self-managed to perform the required duties at a distance from direct supervision.

• Able to solve customer problems quickly during stressful situations.

• ETA International CETa, or the ability to acquire CETa within 6 months of hire.

Preferred Knowledge/Skills:

• Motorola Subscribers

• Juniper networks (JNCIA preferred but not required)

• Nokia MPLS, CompTIA Network +, or CompTIA Security +

• ETA CETa or better

• Motorola R56 Installer

• Knowledge of Firewalls, MPLS, and OSI model

• Knowledge of server hardware, virtual machines, Microsoft and Linux based servers

Motorola Ecosystems:

• Astro Master Sites

• GTR8000 ESS

• MCC7500/e Consoles

• Multi site trunking

• Simulcast trunking

• ISSI system linking

Motorola provides the following benefits: Company vehicle, approved for local personal use, personal office space, cell phone with hotspot and laptop/PC with peripherals.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

#LI-CC1

Basic Requirements

• 2+ years experience in one of the following: LMR, RF Systems, Radio Frequency, Subscribers, Radio Communications, Wired/Wireless Communication Systems, Networking Equipment, Motorola equipment, Military experience or IT

• Must be able to obtain background clearance as required by government customers.

Travel Requirements

Under 25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].