R10064560 Strategic Accounts Customer Support Specialist (Open)

Location:

Germantown, WI (LLC Support) - Management

How will you CONTRIBUTE and GROW?

Are you passionate about exceeding customer expectations?
Have you had experience in a customer facing role?
Are you a team player who is organized, self-motivated, resourceful, and proactive? Are you comfortable working both independently and in a team while taking ownership for your responsibilities? If you have answered yes to these questions, we have the right opportunity for you.

Who are we looking for?

Airgas is seeking individuals with excellent verbal and written communication skills, demonstrated attention to detail, creative problem solving skills, and a positive team player who wants to contribute to the success of their team. As a Strategic Accounts Central Service Coordinator you will be responsible for providing centralized support in a fast paced dynamic environment while working directly with customers and Airgas personnel.

What’s in it for me?

Airgas believes in an inclusive, diverse team culture where associates are encouraged to work both collaboratively and independently with opportunities for mentoring and growth. Airgas offers HMO health plans, 401K, and 2 weeks PTO as a new employee! Our employees can also take advantage of Life Insurance, AD&D, Short and Long Term Disability Insurance, Tuition Reimbursement, Pre-tax accounts for health and child-care and much more! If you are looking for a full-time permanent position with hybrid WFH (after training period), affordable healthcare, and career growth, we want to talk to you!

As a Strategic Accounts Central Service Coordinator your responsibilities will include:

•  Support for customer requests which will include researching and verifying the correct servicing branch and contacts, coordinating new account set ups, and processing orders
• Coordinating product deliveries and cylinder pickups while verifying and confirming requested dates and proactively communicating any changes to customers. 
• Validating cylinder balances and initiating cylinder audits or account closures. 
• Identifying, analyzing, and creatively solving customer issues and concerns while creating opportunities to increase customer satisfaction. 
• Managing, organizing and prioritizing workload to maximize completion of all open and daily responsibilities.
• A high level of initiative, curiosity and potential to go beyond the described role as the team responsibilities evolve.
• Special duties as assigned.  

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Are you a MATCH?

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We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. 

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children,  including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates. 

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program for dependent children.

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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Equal Employment Opportunity Information
 

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. 

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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