City, State:

New Orleans, Louisiana

 

A Room Service Server is responsible for receiving, preparing and delivering orders/items to guestrooms in an attentive, courteous, efficient and timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain a friendly and warm demeanor at all times.
• Must be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Prepare station in anticipation of the day’s business. 
• Stock work areas with china, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished.
• Check VIP list and communicate orders to the kitchen and the next room service shift.
• Deliver trays and tables according to established standards.
• Retrieve trays on a timely basis.
• Ensure quality of food and beverage being delivered and communicate with Manager/Kitchen.
• Prepare and deliver amenities.  Replenish as needed.
• Perform opening and closing duties according to established sidework checklist.
• Have a thorough knowledge of menus and current specials and upsell items to guests.
• Assist order taker in the answering of the telephone while maintaining the established standards.
• Communicate guest needs to the proper department.
• Handle guest’s complaints and communicate to management.
• Attend meetings/training as required by management.

• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
• Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.

Associate demonstrates a high QUALITY of work:

Demonstrates accuracy and thoroughness.

Monitors own work to ensure quality.

Provides the best possible service to clients and customers. 

Associate demonstrates acceptable PRODUCTIVITY standards

Meets or exceeds productivity standards. 

Produces adequate volume of work efficiently in a specific time.

Associate demonstrates excellent CUSTOMER SERVICE SKILLS

Responds to requests for service and assistance. 

Demonstrates the desire and ability to provide high quality service to both internal and external customers. 

Solicits customer feedback to improve service.

Associate demonstrates INITIATIVE

Asks for and offers help when needed. 

Includes appropriate people in decision-making.

Associate demonstrates ACCOUNTABILITY for their job performance

Takes responsibility for own actions.

Performs work with little or no supervision; works independently.

Can be relied upon regarding task completion and follow up. 

EDUCATION AND EXPERIENCE REQUIREMENTS:

A high school diploma or general education degree (GED); and/or experience in a hotel related field preferred.

QUALIFICATIONS

• Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence. 
• Ability to interpret and perform basic math functions.
• Ability to interpret and perform basic computer and POS system functions.

WORK ENVIRONMENT:

Indoor work environment; minimal to moderate noise levels. 

PHYSICAL DEMANDS:

• Must be able to stand and/or walk for long periods of time.
• Must be able to lift up to 50 lbs. on a regular basis.

Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.