Posted:
4/8/2026, 11:50:01 AM
Location(s):
Suzhou Industrial Park, Jiangsu, China ⋅ Jiangsu, China
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Summary:
Maintains direct contact with customers before and/or after the sale, via telephone, email, chat or through other social media platforms. Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales or both.Duties & Responsibilities:
Maintains direct contact with customers before and/or after the sale, via telephone, email, chat or through other social media platforms. Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales or both.
Pre-Requisites / Skills / Experience Requirements:
Website: https://www.viavisolutions.com/
Headquarter Location: Chandler, Arizona, United States
Employee Count: 1001-5000
Year Founded: 2015
IPO Status: Public
Last Funding Type: Post-IPO Equity
Industries: Aerospace ⋅ Automotive ⋅ Computer ⋅ Consumer Electronics ⋅ Hardware ⋅ Industrial ⋅ Military ⋅ Mobile ⋅ Software ⋅ Telecommunications