Project Role : Application Lead
Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.
Must have skills : Salesforce Service Cloud
Good to have skills : NA
Minimum
15 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for ensuring the successful delivery of projects and providing technical guidance to the team. With your expertise in Salesforce Service Cloud, you will play a crucial role in driving the implementation and customization of applications to meet business requirements. Your typical day will involve collaborating with stakeholders, managing project timelines, and providing technical leadership to the team.
Roles & Responsibilities:
- Expected to be a SME with deep knowledge and experience.
- Should have Influencing and Advisory skills.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead the design, development, and implementation of Salesforce Service Cloud applications.
- Act as the primary point of contact for technical guidance and support.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions.
- Manage project timelines and ensure successful delivery of projects.
- Provide technical leadership and mentorship to the team.
- Identify and resolve technical issues and challenges.
- Stay updated with the latest trends and advancements in Salesforce Service Cloud.
- Contribute to the continuous improvement of application development processes and best practices.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Salesforce Service Cloud.
- Strong understanding of Salesforce Service Cloud architecture and components.
- Experience in designing and implementing Salesforce Service Cloud solutions.
- Hands-on experience in customizing and configuring Salesforce Service Cloud applications.
- Solid knowledge of Salesforce Service Cloud integration with other systems.
- Good To Have Skills: Experience with Salesforce Lightning and Apex development.
- Experience in Salesforce Service Cloud data migration and data management.
- Knowledge of Salesforce Service Cloud security and access controls.
Additional Information:
- The candidate should have a minimum of 15 years of experience in Salesforce Service Cloud.
- This position is based at our Bengaluru office.
- A 15 years full-time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
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