This job leads and supervises the daily operations of all personnel and processes within the department’s appointment desks. Supervises, plans, and organizes all operational functions including staffing and staff development/training within department. Supervises the implementation of policies and procedures required for success and supervises initiatives to improve processes, maximize efficiency, serve internal and external customers, and maintain high employee morale and patient satisfaction. Supervises and leads his/her respective team unit according to the organization's values and expectations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.
 

Education

Required - High School diploma or equivalent.

Preferred - Bachelor's degree.

Work Experience

Required - 3 years of related healthcare/clinical experience with exhibited leadership or supervisory experience.

Knowledge Skills and Abilities (KSAs)

• Proficiency in using computers, software, and web-based applications.

• Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.

• Ability to demonstrate excellent judgment in performing duties and conflict resolution skills.

• Strong delegation skills.

• Ability to work a flexible schedule (e.g. 24/7, weekend, holiday, on call availability).

Job Duties

• Works closely with clinical colleagues, physicians, and coordinator and manage to continually assess and improve the operational procedures of the unit.

• Supervises, trains and develops department staff.

• Supervises and utilizes all available performance management information to monitor and measure the performance of the operational unit as a team as well as the individual performance of team members.

• Ensures that the appropriate internal controls, backups, and policy guidelines are communicated to department leaders so that immediate testing is completed prior to implementing any new processes as to minimize the calculated risks associated with the new process.

• Develops unit specific systems to ensure an environment that emphasizes patient courtesy and responsive service delivery.

• Supervises and resolves patient complaints and requests for service immediately and courteously.

• Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

• Performs other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
 

Physical and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.
There is no occupational risk for exposure to communicable diseases

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

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Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Maryland, New York, Washington, and Washington D.C.

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