You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

What will you do?

• Communicating with our business partners in an effective and timely manner.
• Scheduling and managing the team’s work.
• Identify & resolve blockers that team encounters.
• Taking ownership of simple support/project issues and engaging the appropriate resources to reach resolution.
• Ensuring potential issues are tracked and escalated in a timely manner.
• Supporting a work environment that promotes knowledge sharing, customer service, quality, innovation, and teamwork.
• Accountable for how the team operates.
• Leading the team’s initiative from the Work Manager direction.
• Understand, determine and implement better processes for the team.
• Point of escalation for the team.

What do you need to succeed?

• College or university degree, preferably with a systems background or equivalent experience.
• 2+ years of experience working in an Agile/Kanban/Scrum environment.
• 2+ years of experience with Incident & Problem Management.
• 2+ years of experience in managing production support issues, escalations, and priorities to resolve application incidents.

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

54,000/54 000 - 91,000/91 000

Job Category:

Business Analysis - Systems

Posting End Date:

24/12/2024