Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

Location:

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

• Oversee the workflow processes to effectively prioritize and manage efficiencies within the team of pharmacy assistants, registered technicians, and pharmacists
• Act as a liaison between the Pharmacy Operations Management Team and team members, providing effective communication regarding team performance, workload, and meeting the needs of the customers
• Recommend, implement, and drive continuous improvement activities through then implementation of change management processes, and best practices
• Improve customer experience through process and people development; show measurable results
• Contribute to management of incidents and near misses in the appropriate time frame
• Ensure patient/resident confidentiality and privacy is protected
• Foster a ground-up culture of accountability, collaboration and continuous improvement that delivers measurable qualitative and quantitative results
• Ensure workflow and all project deadlines are met
• Ensure schedule stability that allows for maximum return on efficiencies
• Responsible to hire new staff in accordance with business needs
• Provide effective leadership and regular coaching to team members
• Lead and motivate the team to achieve aggressive operational/performance goals for the site and develop organizational talent
• Maintain a collaborative and productive working relationship with other members of the management team and other departments
• Provide guidance to team members on building strong relationships within the site by reinforcing and expecting use of CORE values and Blue Culture
• In addition to team leadership and administrative duties, the team lead may spend a portion of time performing job duties of the team members

• A minimum of three years of pharmacy work experience
• A minimum of one year of leadership experience is considered an asset
• Leadership and management qualification or willingness to obtain is considered an asset
• Registered Pharmacist or Pharmacy Technician in good standing within the province of operation is considered an asset 
• Strong leadership skills, demonstrated ability to manage others while adhering to company values and policies
• Strong computer skills such as email communication and Microsoft office (Word, Excel, PowerPoint, etc.)
• Ability to lead and influence cross functional teams
• Comfortable in dealing with ambiguity; ability to manage multiple priorities in a regulated
• Strong relationship building capabilities and capacity to work in a fast paced, multiple project environment
• Effective written and verbal communication skills
• Excellent interpersonal and customer service skills
• Must be flexible to work various shift times is required, including weekdays, weekends, and statutory holiday

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Type of Role:

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.