Posted:
11/13/2024, 4:00:00 PM
Location(s):
Berlin, Germany
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Job Summary:
JOB DESCRIPTION – Fan Experience Professional
Location: Berlin
Division: Fan Experience
Line Manager: Fan Experience Manager DE/AT
Contract Terms: Permanent
THE TEAM
At Ticketmaster, we know exactly what fans want. We are fans ourselves and know how it feels to stand in the front row for Coldplay, to mosh in the mud at festivals or to stand screaming in the fan section at the stadium. Every year, we give fans access to unforgettable live experiences. In doing so, we are on the road to success as the global market leader and are the fastest growing ticketing company in Germany.
Our team is a colorful mix and we are all dedicated fans. Diversity and respectful cooperation are very important to us and part of our corporate identity. We welcome everyone who shares our passion for concerts and clubs and who wants to take our company even further.
Currently we are looking for reinforcement in the area of customer service. If you are a communication talent, keep a cool head when others have long since lost it and still have experience in the field of telephone customer service, you are the right person for us!
THE JOB
As Fan Experience Professional, you work to provide best in class service for our fans. This means addressing customer queries, processing requests, and liaising with other departments and external partners to find solutions. We work to give fans the best possible overall experience. Fans first!
WHAT YOU WILL BE DOING
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
YOU (BEHAVIOURAL SKILLS)
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
#LI-AH1 #LI-Hyrbrid
Website: https://www.livenationentertainment.com/
Headquarter Location: Beverly Hills, California, United States
Employee Count: 10001+
Year Founded: 1996
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: Concerts ⋅ Event Promotion ⋅ Events ⋅ Media and Entertainment ⋅ Ticketing