Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

The Senior Product Specialists - Hose and Coupling (H&C) will play a critical role in leading Caterpillar’s effort to grow H&C Services with our dealers. This position will lead dealer engagements to communicate the corporate strategy, develop dealer-specific action plans, and support dealers in the action plan execution. The position will be responsible to achieve targeted H&C services growth. This position requires the ability to influence and drive change and execution with dealers.

What You Will Do:

• Collaborate with H&C Marketing Consultant to lead growth workshops or business planning    sessions with dealers – building long term strategic plans and short-term execution plans.

• Influence and support dealers to adopt appropriate H&C Service solutions.

• Coordinate with dealers to understand roadblocks and facilitate incremental support from the enterprise as needed.

• Provide subject matter expertise on H&C product and service value, operational best practices, and tooling and inventory consultation.

• Provide on-site training as needed.

• Document dealer successful practices and support promotion and sharing of success to foster the broader initiative.

• Gain and share competitive and industry knowledge.

• Gather voice of customer and dealer to better inform strategy development of the H&C Product Group and H&C Services organizations.

What You Will Have:

• A track record of fostering strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement, and anticipating customer needs, focusing efforts to proactively meet needs and exceed customer expectations.

• ​Demonstrated experience engendering collaborative processes that lead to problem solving and the achievement of business goals

• Experience in or supporting dealer or distribution organizations – sales, operations, product support, or distribution.

• Experience with industrial hydraulics (construction, agriculture, manufacturing, etc.) design, sales, or product support

Top Candidates Will Also Have:

• Experience with Hose & Couplings and associated services.

• Ability to lead projects and drive results with high autonomy.

• Experience with global organizations and a global customer base.

• Experience in the development and commercialization of products or services.

• Excellent interpersonal and communication skills, including ability to interact with and influence all levels of an organization.

• Knowledge of construction industry products, aftermarket, and dealer distribution network.

Additional Details

• Preferred Work Location: Peoria, IL
• Additional Work Locations: Cary, NC or Dallas, TX
• Relocation assistance is not available for this position.  Any relocation costs incurred would be the responsibility of the selected applicant.
• Job requires frequent travel (up to 50%) for responsible coverage area of Cat dealers in the South, Midwestern and Eastern US. 
• Caterpillar operates in a hybrid work environment, requiring a minimum of 3 days per week of onsite, in office work.
• Sponsorship is NOT offered

Final details: 

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status. #LI #Careers 

Employee benefit details: 

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just an hourly wage because we value your performance, we offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a monthly bonus.  Additional benefits include paid vacation days and paid holidays (prorated based upon hire date). 

Posting Dates:

October 8, 2024 - October 31, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.   

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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