*** 6 Months FTC ***

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role / the team:

We are growing our IT Vendor Management team and are looking for an experienced, motivated and enthusiastic Senior Vendor Manager to manage the end-to-end vendor management relationships, to support our growing Client solutions, across Banking, Cards and Payments. You would be joining a small collaborative and supportive team that work closely on a broad range of Vendor solutions.

What you will be doing / Key Responsibilities:

• Relationship Management: Maintains contact list for key IT vendors, and acts as the main contact, including liaison between FIS stakeholders and Vendor teams.

• Performance Management: Monitors vendor performance & manages risk, including: delivery reliability, quality, and accuracy of estimates and invoices; quality and timeliness of delivery.  Understands core operations management variables essential to ensuring IT vendor is effectively delivering services. Works with internal stakeholders to identify areas of opportunity to improve vendor performance and works with the IT vendors to put plans in place to remediate.

• Monitors contractual agreements – reviews, evaluates, and monitors documents including statements of work (SOW) and service level agreements to ensure vendors comply with contractual terms and conditions. Manages the Vendor to the contract and demonstrates creativity when contracts do not address certain issues. Works closely with Legal and Procurement as contracts are negotiated.

• In coordination with Global Supply Chain, evaluates potential IT suppliers using criteria such as industry experience, capacity, quality standards, and financial stability. Explains company’s IT expectations and standards and participates in negotiation of contract terms with IT vendors.

• Reviews and drafts documentation including records of purchase items, proposals, costs, and Client inventories of vendor solutions.

• Develops repository of IT vendor governance related documentation and maintains history of all vendor governance communications.

• Troubleshoots escalated IT vendor performance problems and issues and provides reports to senior management for corrective actions. Engages with IT vendors to discuss issue, ensuring problem resolutions are achieved without compromising the relationship between vendors and IT functions supported. Mediates performance disputes.

• Vendor Negotiations: Performs quantitative analysis leveraging, both industry and historical data, to determine deals to buy. Develops negotiation strategies and determines leverage points. Coordinates with operational business units to develop and refine product strategies. Along with the Global Sourcing team, participates in vendor negotiations.

• Ensures IT needs for due diligence, risk assessment and continuing IT vendor monitoring are accomplished.

• Analysis and comparison of vendor budgets and costs, with regular Finance engagement.

What you bring / Skills & Experience:

• Excellent verbal and written communication skills to varied audiences, including contractual agreements

• Knowledge of financial services industry, within Banking, Cards and Payments

• Knowledge of vendor relations, supply chain or procurement functions and procedures

• Experience of working on multiple projects simultaneously

• Knowledge of project management and financial management processes

• Excellent problem solving, team, and time management skills managing multiple deadlines for self and others

• Exceptional organizational/coordination skills

• Proficiency to operate independently on work that is often confidential in nature

What we offer you:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A modern, international work environment and a dedicated and motivated team

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• A competitive salary and benefits

• A variety of career development tools, resources and opportunities

• The chance to work on some of the most challenging, relevant issues in financial services & technology

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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