The Role

We are looking for a Sales & Event Coordinator to partner with and assist the sales team to achieve established revenue goals and service metrics. This critical role will support the sales manager with conducting onsite tours, following up on new active groups, and managing all sales-related client & internal communication regarding reservations and billing. Additionally, you will be the on-site point of contact for all events; you will ensure seamless execution and client satisfaction. You will report to the Hotel General Manager and work closely with the Area Sales Manager while also acting as a liaison between Sales, Reservations, GX, Billing, and Operations.

About the Team

Kasa’s Sales team drives revenue growth and builds direct guest and client relationships that strengthen our brand. This onsite role works directly with the property operations team to ensure sales efforts align with day-to-day operations and guest experience. You will also partner closely with the broader Kasa sales organization, collaborating to deepen customer relationships, activate property spaces, and deliver strong performance across the market.

Day in the life of a Kasa Sales & Events Coordinator

As a Sales & Event Coordinator, your role will be varied, with responsibilities ranging from administrative support to event planning and client interaction. Your tasks may include:

Sales & Client Management

• Acting as the main point of contact for clients throughout the planning process

• Conducting onsite tours showing rooms and event spaces

• Creating proposals, drafting contracts, and preparing invoices for events and sales bookings

• Assist Sales Managers with reservations, client follow-up, and lead management

• Promoting services and supporting sales initiatives to meet revenue targets

Event Planning & Logistics

• Meeting with clients to understand event or group needs

• Preparing group resumes, event outlines, timelines, and “run of show” documents

• Researching, booking, and coordinating vendors, venues, catering, and services

• Managing event budgets and ensuring expenditures remain on target

• Coordinating group rooming lists in Kontrol and maintaining client communication in the Thynk system

On-Site Event Execution

• Overseeing event setup and breakdown in coordination with onsite staff

• Greeting guests, attendees, and clients upon arrival

• Troubleshooting event-day issues quickly and professionally

• Coordinating staff or vendors and ensuring smooth event flow

Administrative Support

• Answering and responding to phone and email messages promptly

• Distributing incoming mail and maintaining filing systems

• Typing correspondence, preparing meeting minutes, and managing data entry

• Maintaining accurate records of sales activity, client interactions, and event history

• Assisting with inventory and coordinating internal communications

Collaboration

• Working closely with other departments such as Operations, Finance, Reservations, and Guest Experience

• Attending meetings and training sessions as required by management

Experience

• A warm, friendly, and courteous demeanor with guests, clients, vendors, and team members

• Strong organizational and time-management skills with great attention to detail

• Effective verbal and written communication skills

• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment

• Must be computer literate; have experience using Google Workspace tools and products, and the ability to learn new tools quickly

• Database management experience

• Ability to engage management decision-makers and influencers at any level

• Motivated by the attainment of goals and metrics

• Able to work independently, self-motivated

• Ability to lift, carry, push, or pull objects up to 20 pounds occasionally and up to 10 pounds frequently

Plus if...

• You've worked in the South Florida market in hotel sales or events

• You have prior hospitality experience

• You have worked in event planning, catering sales, or venue coordination

• You have worked in CRM tools and event-planning software previously

In one year, you will succeed at Kasa by having:

• Built a strong foundation in Sales, Catering, and Event administrative processes

• Developed effective multitasking, organizational, and time-management skills

• Gained a reputation for delivering exceptional client and guest service

• Contributed to seamless group coordination and successful event execution

• Supported revenue growth through strong sales support and client relationship management

 

Curious about the Kasa experience? Save 15% when you book on kasa.com

Benefits

• Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
• The Pay: The starting base pay range for this role is between $50,000 and $57,000 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.
• Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
• Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday.
• Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.
• Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!