Posted:
11/19/2025, 9:56:15 PM
Location(s):
Heredia Province, Costa Rica
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Consulting
Workplace Type:
On-site
Job Title: Health Change Management
Find endless opportunities to solve our clients' toughest challenges, as you work with exceptional people, the latest tech and leading companies across industries.
Practice: Health & Public Service, Industry Consulting, Global Network I Areas of Work: Healthcare Payer/Provider Level: Analyst / Consultant (Level 11/9) | Location: Bangalore / Chennai
Must Have Skills
Change Readiness Assessment – Identifying capability or skill gaps and recommending appropriate resource planning
Communication Planning – Driving communication effectiveness initiatives tailored to diverse stakeholder groups
Impact Assessment – Evaluating the effects of change on people, processes, technology, and policy
Training Development – Designing and delivering training programs (blended learning approaches) and building internal capability through “train-the-trainer” model.
Good-to-Have Skills:
Project Planning, Risk Management, Process Mapping, Stakeholder Analysis, KPI and Metrics Tracking, Issue and Escalation Management
Experience: Minimum 3-8 years of relevant experience in the health consulting domain
Educational Qualification: B. Tech/B.E. (Tier 1 preferred) + MBA (Tier 1/2 preferred)
Job Summary:
As a Change Management As part of Accenture’s Strategy & Consulting Global Network (S&C GN), the Health Change Management Consultant will drive organizational change and adoption initiatives for healthcare and public service clients undergoing digital and AI-enabled transformation. You will be responsible for assessing change readiness, designing stakeholder engagement strategies, managing communication and training programs, and enabling successful adoption of AI/ML, GenAI, and cloud solutions across healthcare ecosystems. You will design operating models, optimize processes, and enable AI-driven decision-making while supporting program management, business analysis, and value realization to help clients modernize healthcare delivery, improve outcomes, and accelerate digital transformation.
Roles & Responsibilities:
Develop comprehensive change management strategies to support, digital, and operational transformation programs.
Conduct change readiness assessments to evaluate organizational preparedness, capability gaps, and stakeholder alignment.
Design and execute change impact assessments, identifying effects on people, processes, policies, and technologies.
Define change governance frameworks and escalation mechanisms for managing adoption risks
Create and deliver communication plans tailored to multiple stakeholder groups — including clinicians, payers, administrators, and public health officials.
Develop stakeholder engagement maps, identifying influence, sponsorship levels, and engagement strategies.
Support leadership in sponsor alignment, stakeholder buy-in, and change advocacy.
Drive communication effectiveness initiatives to sustain momentum throughout the transformation lifecycle
Design and deliver training programs using blended learning methods (virtual, in-person, digital learning modules).
Develop “train-the-trainer” frameworks to scale change knowledge across client organizations.
Measure and track training effectiveness, skill uplift, and capability maturity post-deployment
Monitor adoption levels and identify barriers to sustained behavioral and operational change.
Define KPIs and metrics to track progress, adoption, and overall program impact.
Support the transition from project implementation to business-as-usual (BAU) through ongoing enablement.
Develop value realization frameworks linking change outcomes to strategic business goals.
Apply change management methodologies to healthcare modernization initiatives such as digital front door, EHR implementations, patient experience transformation, use cases.
Support AI adoption readiness through organizational, cultural, and policy alignment activities.
Partner with domain and technology teams to integrate change management into program delivery plans
Must Have Experience:
Change Readiness Assessment – Identifying capability or skill gaps and recommending appropriate resource planning
Communication Planning – Driving communication effectiveness initiatives tailored to diverse stakeholder groups
Impact Assessment – Evaluating the effects of change on people, processes, technology, and policy
Training Development – Designing and delivering training programs (blended learning approaches) and building internal capability through “train-the-trainer” model
Additional Information:
Opportunity to work on large-scale healthcare transformation programs powered by AI and GenAI.
Collaborate with global clients, cross-functional teams, and leadership to drive sustained behavioral change.
Continuous learning and certification pathways in AI, Cloud, and Change Leadership.
Inclusive and collaborative environment promoting innovation, diversity, and professional growth.
Flexibility to travel for client workshops and on-site implementation support
What’s in it for you?
An opportunity to work on transformative projects with key G2000 clients
Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.
About Accenture:
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com
About Accenture Strategy & Consulting:
Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https://www.accenture.com/us-en/Careers/capability-network
At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
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Website: https://accenture.com/
Headquarter Location: Dublin, Dublin, Ireland
Employee Count: 10001+
Year Founded: 1989
IPO Status: Public
Last Funding Type: Grant
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