Posted:
9/11/2024, 8:35:23 AM
Location(s):
Phoenix, Arizona, United States ⋅ Ohio, United States ⋅ Arizona, United States ⋅ Columbus, Ohio, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
IT & Security
Job Title:
NOC ManagerLocation:
OH - ColumbusWhat you'll do:
Network Operations Centers, NOC, manager will initially manage two NOC teams, one that monitors the health of our network, server, infrastructure and applications while the other monitors the health of our databases, middleware, and MQ systems. They perform initial root cause and diagnostics to resolve and remediate issues quickly or escalates as needed. They will participate with event and alert management activities to improve the overall quality of monitoring. They will partner with the tools team for future enhancements and incident management team to improve end to end processes. The teams are mostly offshore and needs to ability to manage 24x7 while working with stakeholders onshore. Looking to continue to improve processes, training and automation.What we are looking for:
Responsibilities:
Qualifications:
The NOC Manager will oversee the Network Operations Center's day-to-day operations at Western Alliance Bank. This role is pivotal in leading, coaching, and developing the team of NOC technicians to ensure effective monitoring, surveillance, and issue resolution at WAB. The manager will be directly involved in handling escalations, improving operational systems, and enhancing team performance through rigorous training, feedback, and corrective coaching.
General Duties and Responsibilities
Lead and coach all levels of NOC Technicians and NOC Staff, ensuring efficient resolution of Momentum Corporate and customer issues.
Essential Duties
Manage Server, Network and systems monitoring, incident resolution, problem management, change management, and recovery management. Provide continuous performance coaching and guidance to all NOC technicians.
Minimum Requirements:
Experience:
Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
About the company:
Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [email protected] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
© Western Alliance Bancorporation
Website: https://westernalliancebancorporation.com/
Headquarter Location: Phoenix, Arizona, United States
Employee Count: 1001-5000
Year Founded: 1994
Industries: Banking ⋅ Finance ⋅ Financial Services