We’re looking for talented professionals to join us in bringing smart money management and payment solutions to everyone’s fingertips.

<<>><<>><<>><<>><<>><<>><<>><<>><<>><<>> 

JOB DESCRIPTION

Job Summary

The Corporate Resolutions Specialist is responsible for resolving the most escalated customer-initiated issues to the highest professional standards.  The objective of the position is to advocate for our Customers by delivering world-class customer service and managing all escalations to attain the best possible response/resolution.  In Green Dot Customer Escalations, we continually seek individuals with a keen passion for delivering exceptional customer experiences, a desire to make a positive impact, a commitment to their work, the ability to elevate the performance of their team members and display enjoyment for solving complex customer issues.

Job Requirements

• Bachelor’s Degree Preferred.

• 3-5 years of customer service experience required.

• Previous corporate escalations or higher tier experience desired.

• Exceptional verbal and written communication skills.

• Ability to communicate effectively with all levels of management and company personnel.

• Exceptional problem-solving skills.

• Highly effective organizational skills.

• Demonstrated negotiation and conflict management skills.

• Proficiency in MS Outlook, Word, PowerPoint and Excel skills required.

• Proven success working in a collaborative team within a fast-paced, highly visible, customer-centric and focused environment.

• Ability to work seated for a prolonged period of time.

• Ability to wear a telephone headset.

• Ability to work independently and follow directions related to your job with little follow-up by your manager.

POSITION TYPE

Regular

PAY RANGE

The targeted base salary for this position is $36,200 to $54,300 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

<<>><<>><<>><<>><<>><<>><<>><<>><<>><<>>

We’re Here to Support You—Accommodations Upon Request

Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential.

Work Authorization Requirement
At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship.