Are you a DVM looking for a new opportunity and challenge?  IDEXX is recruiting for a Diagnostic Support Veterinarian to join our Medical Consulting Team.  The general practitioner veterinarian in this position provides phone consultations and diagnostic support to clients regarding Reference Laboratory and In-House Diagnostic (IHD) results, with emphasis around understanding the relationship between various test methodologies offered by IDEXX.  A high level of importance is placed on quality, service, and timeliness.  

In this role: 

Technical & Consultative Responsibilities 

• You will be responsible for knowing proper specimen handling techniques for laboratory samples and interferences in the sample that may affect the test results. 
• You will be responsible for knowing tests offered by the Reference Laboratories, VetLab & Rapid Assay; specimen requirements for each of these tests; clinical utility of each test; and how to interpret results, especially IDEXX exclusive tests (i.e., SDMA, proBNP, Lyme Quant C6 & Spec cPL/fPL) 
• You will be responsible for understanding technology behind IHD tests offered by IDEXX (i.e., SNAP tests & VetLab products) 
• You will communicate with Reference Lab and IHD customers regarding questions, concerns or discrepancies associated with reference lab or IHD results. 
• You will provide support as needed (i.e. by providing training or attending regular meetings) to other CAG (Companion Animal Group) customer support, sales, and technical support groups within IDEXX. 
• You will participate in IDEXX educational or organizational meetings as they arise. 

Call Tracking 

• You will be expected to enter all information regarding consultations into the Customer Relationship Management System software. 

Training 

• Your first 3 weeks will consist of virtual training.  
• You may be required to spend some time at a Reference Laboratory to become familiar with many aspects of a commercial laboratory, including procedures for running IDEXX exclusive tests. 
• You will be willing to travel for one full week every year or two to attend a Medical Consulting Services training when the event is held in person.  

Schedule: 

• This is a salaried, 40 hour/week position (8-hour shift, 5 days a week - Monday-Friday, with rotating Saturdays). The ideal candidate would have a preference to work 12:00 noon - 9 pm EST / 9 am - 6 pm PST (including a lunch break).  Exact hours could vary, but you can expect to be scheduled within the business hours of Monday-Friday 8 am - 9 pm EST and Saturday 8:30 am - 5 pm EST.  This is a live service, so it is possible a call could run beyond your scheduled shift.  Schedule flexibility is highly preferred.  

What you will need to succeed:  

• DVM or equivalent required. 
• Typically, 5+ years’ experience in clinical practice. 
• Previous experience & knowledge of IDEXX products and services preferred. 
• Ability to gain in-depth understanding of the technology behind a variety of diagnostic testing – including technical specifications & medical application. 
• Excellent verbal and written communication skills. 
• Excellent interpersonal skills, approachability and ability to work with people. 
• A service-oriented attitude. 
• Organizational skills - time management, multi-tasking and coordinating with others. 
• High level of self-motivation – ability to work with minimal supervision. 
• Computer skills, or ability and desire to learn required skills, are necessary. 
• Familiarity with current topics and issues in clinical veterinary medicine. 

Physical Demands: 

• Extensive sitting, phone and computer use. 
• Hearing acuity sufficient to effectively communicate via telephone and in person. 
• Weekend hours will be required. 

Our Mission

We’re proud of the work we do, because our work matters. Every role at IDEXX contributes to enhancing the health and well-being of pets, people, and livestock. With over 10,000 global team members, customers in over 175 countries, and a fast-growing industry - we’re always looking for motivated and inspiring people to join us.

A significant portion of our growth is happening all across Europe and with growth comes opportunity! We offer competitive compensation, incentives, and benefits. Our company culture is built on our unified commitment to our mission and our offices are rich with a diversity of languages, cultures, and ways of working.

Have we piqued your interest and are ready to learn more? Apply today so that we can connect with you.

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