Senior Specialist, Business Analysis (Maternity cover) – Vilnius, Lithuania

Are you looking to kickstart your career in a dynamic team that ensures high quality services? Are you ready to unleash your potential in a global business that is committed to moving money for better? Join Western Union as a Senior Specialist, Business Analysis.

Western Union powers your pursuit.

Role Responsibilities

• Maintain efficient working relationships with colleagues, functional departments and agent partners.

• Conduct quality assessments as well as monitor Agent Services staff performance - identifying critical control points and preventive measures, corrective actions whilst also keeping the focus on objectives supporting the business strategic priorities.

• Collect and analyze statistical quality and other key performance data, prepare and distribute summarized reports.

• Comply with regulatory requirements when using Western Union systems and QA process in line with internal guidelines and SOX audit controls. 

• As Senior Associate you will coordinate and support on-site audits conducted by internal and external providers, evaluate audit findings and implement appropriate corrective actions, such as trainings, documentation updates, to assure ongoing compliance with quality standards.

Role Requirements

• Good analytical and problem-solving skills.

• Attentiveness to details and good organizational skills.

• Strong escalation and follow-up skills to ensure effective issue resolution.

• Experience with data collection, management, analysis.

• Experience in Quality, Business Operations or related field.

• Ability to follow instructions, procedures and deadlines.

• Proactive nature and ability to work independently and within a team.

• Flexibility and ability to deliver results in challenging conditions.

• University/College degree would be preferable. 

• Full proficiency in English language, both written and verbal.

It would be an advantage to have knowledge of:

• Alteryx, Power BI or other data analysis tool.

• AS400, WUAMS, Sales Force and/or SharePoint databases.

• WU Agent Enrolment and Maintenance processes.

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

BENEFITS AND OTHER DETAILS

Salary

The monthly gross base salary range is 1,813– 2,392 EUR. This range represents anticipated low and high end of the salary for this position. This role is also eligible for an annual variable target incentive (which may include long-term incentives, if eligible) that aligns with individual and company performance. Actual salaries will vary based on candidate’s qualifications, skills and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the below benefits specific to your location and note that your recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Lithuania specific benefits include: 

• Private Health Insurance (3 options)

• Life & Accident Insurance

• Additional days off

• Wide variety of discounts and special offers

• ⁠Free Fitness facilities

• Volunteering activities

• Referral program

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Other Details

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to [email protected].

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws .

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Estimated Job Posting End Date:

01-28-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.