Posted:
11/20/2025, 10:50:06 AM
Location(s):
Utah, United States ⋅ Draper, Utah, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
IT & Security
Pay:
$128/hr or $266,240 total comp
Our healthcare system remains frustratingly analog. When you live in a world of one-tap car rides, instant meal delivery, and unlimited streaming, why do you still have to call to schedule a doctor’s appointment and fill out a clipboard in the waiting room?
NexHealth’s mission is to accelerate innovation in healthcare by connecting patients, providers, and developers. We’re building the infrastructure layer for modern healthcare, connecting thousands of fragmented, on-premise, and closed EHR systems into a single, modern platform that powers software, APIs, payments, and patient experiences across the ecosystem.
Join a high-performing team driven by our mission to accelerate health-tech innovation. As a Technical Support Engineer, you will be on the front lines —helping resolve technical issues and guiding them toward more efficient, successful operations.
This role is a launchpad for broader opportunities in our fast-growing startup. You'll gain cross-functional exposure by collaborating with teams in product, engineering, account management, and onboarding. Every challenge you overcome builds the skills needed for career advancement and future leadership within our Customer Success organization.
Customer Engagement: Interact with customers via phone, email, and chat to understand and resolve technical inquiries and issues.Technical Troubleshooting: Engage in real-time problem solving, providing creative product solutions for medical and dental customer workflows.Product Guidance: Offer step-by-step assistance to help customers configure and make the most of our SaaS product.Training & Adoption: Deliver ad-hoc training sessions to drive product adoption and enhance operational efficiency.Consultative Support: Advise customers on best practices to improve their business operations.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We provide reasonable accommodation for individuals with disabilities to participate in the application or interview process. Contact [email protected] to request assistance.
Website: https://www.nexhealth.com/
Headquarter Location: San Francisco, California, United States
Employee Count: 101-250
Year Founded: 2017
IPO Status: Private
Last Funding Type: Series C