Job Description

FIS Management Services, LLC seeks Technical Support Managers II in Jacksonville, FL to supervise engineers that respond to situations where standard procedures have failed to isolate or fix problems in nonfunctioning equipment systems or software. Establish and maintain lines of communication with design engineering and software development on design, reliability, and maintenance issues. Ensure that engineers are current with the latest upgrades and/or new releases. May be involved in customer installation and training programs. Select, develop, and evaluate personnel to ensure the efficient operation of the function. 

REQUIREMENTS: Bachelor’s degree or foreign equivalent in Computer Science, Electronic Engineering, or a related field and five (5) years of progressively responsible experience in the job offered or a related occupation; two (2) years of experience must include: designing and implementing data reporting/visualizations in PowerBI; introducing new business intelligence technology to improve analytics; utilizing Power Platform tools to create and support business processes and reporting including Power Automate; and writing SQL queries to research and resolve production problems. Telecommuting and/or working from home may be permissible pursuant to company policies.

QUALIFIED APPLICANTS:  Please apply directly through our website by clicking on “Apply Now.”

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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