About This Position

Job Description:

Facility Services Representative

Purpose:

Under direct supervision, provide information, instruction and assistance to clients and visitors for conventions, events, and trade shows, in a public assembly or event facility.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Assists clients with move-in and move-out activities.
• Communicates and works with Event Coordinator regarding status of event, event changes, special client/event needs, etc.
• Monitors facility entry and exit points.
• Performs facility lock-down when necessary.
• Perform security and safety services.
• Monitors and performs security and fire systems.
• Coordinates emergency response including evacuation process.
• Answers visitor/client questions and provide assistance.
• Observes and enforces department/facility safety and operational policies and procedures

Responsibilities - Supervisor and/or Leadership Exercised:

Acts as point of contact for department/facility in absence of Facility Services Representative

Knowledge, Skills, and Abilities:

• Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Knowledge of facility and event coordination.
• Knowledge of principles and processes for providing customer and personal services.
• Knowledge of Federal, State and local laws.
• Knowledge of city practice, policy and procedures.
• Knowledge of safety practices and procedures.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computer and related software.
• Skill in data analysis and problem solving.
• Skill in planning and organizing.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to establish and maintain good working relationships with other city employees and the public

Minimum Qualifications:

• Associate's degree, plus one (1) year of public event or other related experience.
• Completion of thirty (30) semester college hours may substitute for one (1) year of the required education with a maximum substitution of two (2) years.
• Experience may substitute for the education up to the maximum of two (2) years.

Licenses and Certifications Required:

Appropriate level of driver's license as specified for the individuals job.

Preferred Qualifications:

• Experience working in a public/private assembly facility managing large crowds and individual clientele.
• Experience working with dispatch/control center in a security operations field, including security access and video surveillance systems.
• Experience in Microsoft Office products including but not limited to Microsoft Word for incident report writing and Microsoft Outlook for email communications.

Other:

• Texas Class C Driver's License

Notes to Candidate:

Salary Range: $22.05 - $24.26

Location: Palmer Events Center

Days and Hours:

9:00 p.m. - 5:00 a.m. The schedule includes a rotating shift. Ability to work some evenings, weekends, and holidays is required for this position.

When completing the City of Austin employment application:

The City of Austin employment application is an official document.  Incomplete applications will not be considered.  A detailed and complete employment application is required to evaluate your qualifications and determine your salary if you are selected for the position. 

• A detailed, complete City of Austin employment application is required to evaluate your qualifications.
• Please be thorough in completing the employment application. List your complete employment history, including job titles, employment dates, number of employees supervised (if applicable), detailed job duties/responsibilities, and relevant professional certification(s) that are applicable to this position.
• Do not use statements such as “see resume” or “see LinkedIn profile.”
• Resumes will not substitute for a complete application or be used to determine qualifications. Any blank or incomplete application will be automatically screened from the hiring process.
• Please describe your specific experience as it relates to the minimum and preferred qualifications when responding to supplemental questions on the employment application.
• All responses to supplemental questions must be supported by information in your application.
• Starting salary will be based on overall relevant experience.
• No changes will be accepted after the job posting closes.

If you are Selected as a Top Candidate:

• We will verify your employment history, professional references, and education (including high school, undergraduate, and/or graduate degrees). 
• Proof of education from an accredited institution, verification of professional licenses or certifications, and a copy of your DD-214 (if claiming veteran’s preference) may be requested directly from the issuing institution or accrediting authority.
• Verification of foreign education credentials through a recognized third-party evaluation service and confirmation of accreditation status with the issuing institution and its accrediting body.  Providing unofficial credentials during the application process is recommended to support meeting minimum qualifications.  A formal and official verification process will be required before the offer extension step if you are selected for the offer.

This position relies on a successful Criminal Background check.

Driving Requirement:

This position requires a Type C or the ability to acquire one by your hire date. External New Hires must meet the City of Austin's Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

Essential Personnel:
This has been designated as an Essential Employee position. In the event of a city-designated extraordinary situation or emergency condition, essential employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees, as well as ensure the continuity of essential operations. Essential Employees may be called back in during such events, required to modify their schedule, assigned to a City-designated work site, or retained on-site to assist with operations and recovery.

90 Day Provision for Additional Vacancy:

This posting may be used to fill other vacancies in other sections within the Division. Decisions on assigned section will be made at the time of hire based on business needs.
 

Assessment:

Assessment(s) may be administered as part of this recruitment process.

Applicants are encouraged to apply as soon as possible. The department reserves the right to close the posting after 7 calendar days.

Benefits:

Working with the City of Austin provides several health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please find the link here to the City of Austin employee benefits guide.

Important Notes to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

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JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.