Work Flexibility: Hybrid

IT Service Delivery Manager

The Service Delivery Manager - Data Archival role will be involved in technical delivery management, including the build governance, operations governance, vendor management, estimation and sizing, resource forecasting and technical deliveries.

Why join Stryker?

We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

What you will do:

• Manage technical delivery of decommissioning projects and participate in the assessment, planning of decommission project.
• Manage Solix AMS development and operations team and Act as escalation point in the local time zone.
• Responsible for working with onshore and offshore project manager/supervisors, optimizing the onshore/offshore resource model and collaborate with technical leads, architect development leads to understand upcoming projects, deployment and hyper care and track the same.
• Maintain project repository, track it and provide a robust governance around the same.
• Manage project pipeline, maintain it and track it with latest updates and manage the planning and prioritization of tasks for team members.
• Participate in maturing process of decommissioning estimations and tracking to the estimations with cost benefits analysis, capacity and resource design, assessing environmental risks and contingency support.
• Review all technical reports and its impact on the platform for ongoing projects and deliveries.
• Provide communications and visibility on key activities and initiatives to the Stryker decom leaders in form of Monthly reports and trackers.

What you will need:

• At least 10 years of experience in the field or in a related area required. 
• Bachelor's Degree from an accredited university required; Bachelor’s degree in the areas of Computer Science, Engineering, Information Systems, Business, or equivalent field of study preferred. 
• Knowledgeable with ETL, data conversion, data type mapping, etc.
• Good experience in SQL and PLSQL programming required
• Knowledgeable with Data Modeling and various data store platforms – RDBMS, Mainframe, Flat Files, etc. and Big Data technology       
• Expertise in SDLC – Analysis, Design, Development, and Deployment of reports, forms, queries, etc     
• Knowledgeable with software deployment processes – testing & troubleshooting, training
• Technical experience supporting Integration / Sales & Marketing / Commercial ERP / Manufacturing or end to end process is advantageous.
• Demonstrated experience leading service operations and service delivery (build) teams. 

Preferred:

• ITIL Foundations v3 certification preferred
• 10+ years of experience in Information Technology

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

More information is available at stryker.com

Travel Percentage: 10%