JOB DESCRIPTION:

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

The position of Customer Service Associate is within our office located at Manila, Philippines.  This role will be responsible for the processing of inbound purchase orders in an efficient and accurate manner through multiple sources – Fax, email, Esker, EDI and Salesforce.

RESPONSIBILITIES:

• Manage and process the workflow related to customer purchase orders which includes: Fax and Email purchase orders into Esker (fax automation solution), EDI (Electronic Data Interface), and salesforce.com (CRM)
• Assume ownership and responsibility for data accuracy of all sales order information that is entered into ARDx North America’s SAP ERP system
• Elevate workflow issues to Order Escalation Specialists in Orlando, Florida to escalate all unsolved customer purchase orders for a timely resolution
• Communicate with supervisor to ensure daily order processing requirements are met
• Execute applicable Quality System processes
• Other duties as assigned

BASIC QUALIFICATIONS | EDUCATION:

• Must possess at least College/Bachelor’s Degree
• Minimum 1-2 year(s) experience in a related field required
• Knowledge of SAP or ERP applications preferred

PREFERRED QUALIFICATIONS:

• Must be proficient in MS Office including Excel, Word and Outlook
• Must have good keyboarding and typing skills
• Must have data entry experience
• Must be able to multi-task and meet deadlines
• Must be able to communicate professionally
• Must be willing to work night shift

COMPETENCIES:

• Customer Focus
• Functional/Technical Skills
• Priority Setting
• Problem Solving
• Process Management

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

     

DIVISION:

RMDx Rapid and Molecular Diagnostics

        

LOCATION:

Philippines > Taguig City : Five/Neo Building

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)