Rep II- Customer Support Ops.

Posted:
5/20/2026, 12:30:14 PM

Location(s):
Johannesburg, Gauteng, South Africa ⋅ Gauteng, South Africa

Experience Level(s):
Senior

Field(s):
Customer Success & Support

Workplace Type:
Hybrid

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What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re – consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

Customer Support Representative to assist our customers with technical problems when using our products and services. Responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. 1-3 Years experience required.

Impact You'll Make:

  • Respond to customer queries in a timely and accurate way, via phone or email
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Rep II, Customer Support Operations

Commerce Signals Inc

Website: https://commercesignals.com/

Headquarter Location: Chicago, Illinois, United States

Employee Count: 10001+

Year Founded: 1968

IPO Status: Public

Last Funding Type: Post-IPO Debt

Industries: Credit Bureau ⋅ Financial Services ⋅ Information Technology ⋅ Legal